Desktop Support Engineer
Desktop Support Engineer
WPG Consulting
Greater Philadelphia
See who WPG Consulting has hired for this role
Company Description
WPG Consulting is an IT consulting firm and managed service provider offering IT support, consulting, managed and co-managed IT services, cyber security compliance, managed IT security, and B2B IT support. We provide services to small and enterprise businesses across most industries. We are an Advanced Certified technology company with partnerships with industry-leading vendors such as Cisco, HP, Dell, VMware, Microsoft, Google Cloud, Google Workspace, Okta, and others. Our services include 24/7 emergency on-site technical support, remote IT support, private and hybrid cloud computing solutions, backup and disaster recovery services, 24x7 endpoint and server patch management, and procurement services for hardware and SaaS subscription management.
Role Description
This is a full-time on-site role for an Experienced End-user & IT Support Engineer, located in Greater Philadelphia metro area and will be the point of contact for technically supporting desktop computers (windows), mobile (apple/android), printers, and wireless/LAN network items. Other tasks include issue validation, initial troubleshooting and helping timely resolution of problems. This role will need excellent written and verbal English language communication skills.
Qualifications
- Experience troubleshooting and resolving technical issues related to desktop computers and printers (e.g Windows/HP/Xerox)
- Experience with Lenovo/Dell/HP hardware and OS system configurations, installation, and maintenance and ability to troubleshoot efficiently.
- Ability to work with end-users and provide technical support for various operating systems and software applications.
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Bachelor's degree in Computer Science or related field
- Experience in IT consulting or managed services is a plus
- Certifications in relevant technologies such as
- Meraki Cloud
- Microsoft Certified Desktop Support Technician (MCDST), A+
- CompTIA Network+
- Cisco Certified Network Associate/Professional CCNA/CCNP
- Wireless networking experience is a plus.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Information Technology & Services
Referrals increase your chances of interviewing at WPG Consulting by 2x
See who you knowGet notified about new Desktop Support Engineer jobs in Greater Philadelphia.
Sign in to create job alertSimilar jobs
People also viewed
-
IT Support Lab Engineer
IT Support Lab Engineer
-
Technical Support Analyst - Philadelphia, PA
Technical Support Analyst - Philadelphia, PA
-
Maintenance Technical Support Engineer
Maintenance Technical Support Engineer
-
Technical Support (Virtual Desktop)
Technical Support (Virtual Desktop)
-
System Support Engineer
System Support Engineer
-
Tech Support - AV/CCTV
Tech Support - AV/CCTV
-
Technical Support Specialist
Technical Support Specialist
-
Field Services Engineer
Field Services Engineer
-
Technical Support Engineer
Technical Support Engineer
-
Desktop Support Engineer
Desktop Support Engineer
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More