Desktop Support Specialist
Desktop Support Specialist
ACS Consultancy Services, Inc
United States
See who ACS Consultancy Services, Inc has hired for this role
Location: Remote
We are currently seeking candidates who meet the following qualifications
Responsibilities
- Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
- Install, configure, and maintain operating systems, software applications, and computer hardware.
- Troubleshoot and resolve technical issues in a timely manner.
- Assist in the deployment and management of IT resources, including desktop computers, laptops, printers, and other peripherals.
- Maintain inventory of all hardware and software resources and ensure proper documentation.
- Provide training and support to staff and students on various software applications and technology tools.
- Collaborate with other IT team members to identify and implement improvements to the district’s technology infrastructure.
- Ensure compliance with district policies and procedures regarding technology use and data security.
- Associate degree in Information Technology, Computer Science, or related field. Bachelor’s degree preferred.
- Experience in desktop support or a similar role.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Experience with network and server administration is a plus.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred.
- Federal Experience is a plus.
Kindly do not call the general line to submit your application.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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