Dir - Enterprise Applications

Position Summary

The Director of Enterprise Applications is responsible for providing strategic direction for the creation, development, execution, and leadership of Enterprise Business Applications for the company beginning with creation of an application vision and strategy that aligns with organizational goals and objectives. This role will develop, maintain and leverage a global COE (Center of Excellence), institute best practices to deliver a suite of services with defined SLA’s (Service Level Agreement), maintain a roadmap of system & process improvements to progressively deliver higher value, as well as provide governance and council to the and LoB (Line of Business) leadership. This position must develop effective global teams, manage multiple initiatives, build/maintain strong business relationships, and facilitate positive and solution-oriented discussions with key cross functional business stakeholders.

Job Responsibilities

• Responsible for architecting, designing, building and operating business applications.
• Set standards and controls for major business application systems regarding acquisition, development, and maintenance.
• Design or re-engineer recognized “best practices” business systems that properly and efficiently utilize the existing portfolio of applications and IT resources that provide a common business practice for use throughout Matthews International.
• Maintain enterprise applications by understanding upkeep/enhancement requirements and designing changes to the existing solution.
• Drives statement of partnership projects, ensuring they meet customers' needs and are operationally sound - Partner with the PMO team, participate in project request assessments to maintain enterprise-wide applications alignment. Provides estimates (cost, duration) for enterprise application projects.
• Direct the efforts of a global services delivery that leverages long term growth for Matthews International.
• Direct and support an organization that is a combination of internal employees and multiple partnerships with global systems vendors.
• Oversee the operations of Matthews International applications which include ensuring reliable, secure operations, troubleshooting and performing problem resolution to minimize system performance issues and outages.
• Ensure that application changes are appropriately documented, tested and reviewed and occur in agreed change control windows with appropriate monitoring.
• Oversees enterprise systems audit compliance by ensuring controls, governance, and processes are in place to monitor and detect potential operational risk. Meets with internal and external auditors to clarify audit processes and findings, and ensures that responses to requests are complete, accurate, and timely.
• Responsible for application licenses, including leading regular license audits to estimate license overages, and instituting / maintaining rigorous compliance standards and processes for user provisioning to reduce / eliminate segregation of duties (SODs).
• Identify creative ways to reduce costs by streamlining processes and systems.
• Ensures the security of Matthews International confidential and proprietary information and materials.
• Establish commercially relevant application KPI to deliver global application service.
  
  

Additional Responsibilities

• Participates in the Governance committee to establish IT standards, approve deviations and/or new requests.
• Maintain knowledge of new and changing technologies, new hardware, new software, and systems techniques that provide the most competitive business tools that support Matthews International business strategies.
• Build & maintain the 1-3-year application improvement roadmap for all enterprise applications.
• Analyze industry, technology and market trends to introduce art-of-the-possible IT capabilities to the enterprise as enterprise value levers.
• Act as chief systems engineer for application/solution architecture, optimizing application landscape fit to emerging business need.
• Introduce industry relevant best practices & act as trusted advisor to executive team regarding enterprise value improvement opportunities.
• Viewed internally and externally as a functional expert and critical talent in maximizing leverage of IT assets.
• Act as an internal consultant, advocate, mentor, and change agent.
• Establish clear measurable goals and objectives by which to determine individual and team results.
• Prepare timely forecasts for the department.
• Manage team budget.
• Develop and manage client relationships at a senior management level, within the business unit to ensure client satisfaction and the development of efficient business systems.
• Follows Matthews International company policies and practices while representing the company in an ethical and business-like manner in all interactions with employees, customers, and vendors.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops teams.
• Other duties as assigned.
  
  

Qualifications / Requirements

• Bachelor’s degree in computer science, Engineering, Business or related field.
• Advanced degree (MBA, Master’s) preferred.
• 10+ years progressive Enterprise Applications experience including a strong background in SAP.
• 8+ years in a leadership role.
• Periodic travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
  
  

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand, walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodation may be made to enable individuals to perform the essential functions.
  
  

At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. We care deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company.

Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities. This is strengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit.

www.matw.com

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.