Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.
At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.
The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Lead Welcome Enthusiast!
Job Description for Director of Front Office/ Lead Welcome Desk Enthusiast.
POSITION TITLE: Front Office Manager / Front Desk Manager /FOM
REPORTS TO: Director of Rooms
POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
Trains, cross-trains and retrains all front office personnel
Participates in the selection of front office personnel
Schedules the front office staff
Supervises workload during shifts
Evaluates the job performance of each front-office employee
Maintains working relationships and communicates with all departments
Maintains master key control
Verifies that accurate room status information is maintained and properly communicated
Resolves guest problems quickly, efficiently, and courteously
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
Reviews and completes credit limit report
Works within the allocated budget for the front office
Receives information from the previous shift manager and passes on pertinent details to the oncoming manager
Checks cashiers in and out and verifies banks and deposits at the end of each shift
Enforces all cash handling, check-cashing, and credit policies
Conducts Monthly scheduled meetings of front office personnel
Always wears the proper uniform. Requires all front office employees to always wear proper uniforms
Upholds the hotel's commitment to hospitality
Prepare performance reports related to the front office
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. i.e., flash report, allowance etc
Monitor high-balance guests and take appropriate action
Ensure implementation of all hotel policies and house rules
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
Prepare revenue and occupancy forecasting
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees
Monitor all VIP’s special guests and requests
Maintain required pars of all front office and stationery supplies
Review daily front office work and activity reports generated by Night Audit
Review the Front office logbook and Guest feedback forms daily
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs
Perform other duties as requested by management
Must be able to lift and carry up to 40 pounds
Must be able to stand in stationary position for longer periods of times up to 75%
Maintaining brand standards and scores.
PREREQUISITES:
EDUCATION:
Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.
EXPERIENCE:
Minimum of three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Hilton Property experienced preferred.
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Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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