Director of Fulfillment Operations

The Director of Fulfillment Operations leads operations for several fulfillment sites within a defined geographic region. They develop current and future fulfillment site leaders while promoting a culture of high performance and engagement. They lead through operational excellence and delivering top-tier customer service, they prioritize listening, removing success barriers, and best practice implementation in collaboration with store operations.

What You’ll Do

• Direct annual and long-term business planning, aligning with regional needs and company objectives with a focus on business outcomes like NPS, Cost per Unit, on-time delivery, shipment quality, associate retention, and engagement.
• Motivate fulfillment location leaders to exceed business goals by aligning them with company mission, vision, values, and strategy.
• Oversee the talent cycle, including selection, onboarding, training, development, and performance management.
• Effectively manage market P&L, maximizing profits and minimizing losses.
• Evaluate and enhance leadership and associate capabilities to meet business needs, prioritizing development activities and succession planning.
• Partner with field stakeholders to improve regional processes, ensuring exceptional end-to-end fulfillment experiences and driving best practice adoption.
• Frequently review performance and opportunities with fulfillment leaders to ensure goals are met or exceeded.
• Ensure compliance with relevant Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within the region.

What You’ll Need

• 7-10 years of leadership and supervisory experience, including managing other leaders.
• 7-10 years of experience in supply chain, fulfillment, or distribution segments required.
• Multi-site management experience required.
• Strong executive presence with the ability to leverage data for strategic decisions and operational success.
• Effective communication style, delivering clear and succinct messages to stakeholders at all levels.
• Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
• People-first mentality with a solution-oriented approach.
• Ability to travel up to 50% with the ability to work at a physical Fulfillment location within the region and be within an hour of a major airport.

What You’ll Get

• Attractive salary plus annual bonus opportunities.
• Weekly pay every Friday.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Explore all our health, wealth, and life offerings at www.safelitebenefits.com

Apply today to start your fulfilling journey!

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Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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