Director of HR Shared Services
Director of HR Shared Services
NetEase Games
San Francisco, CA
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As we continue our rapid global expansion, we're looking for a leader to scale our people operations, ensuring a balance of visionary forward-thinking practices with practical, user-centric programs and processes across the candidate and employee experience.
Key Responsibilities:
- Shape and define the overall HR Shared Service team strategy and operating model - you will have the opportunity to define the strategy and operating model for the team, which will include People Services, Global People and our Contingent Workforce Program.
- Drive process design and implementation - you will design and implement low defect-rate, technology-enabled processes that drive efficiency for the People team as well as our employees.
- Ensure processes are anchored on user-centered design principles, ensuring the most simple, consistent, and continuously improving experience for our employees.
- Collaborate with stakeholders across the People team, as well as cross-functional partners in Legal, Finance, Accounting and IT to ensure a comprehensive, business-centric, and legally compliant approach to People processes across the globe.
- Lead cross functional projects aimed at improving operational efficiencies and enhancing the candidate and employee experience across key user journeys.
- Partner with the People Analytics team to unlock data insights and apply data throughout our operations to drive decision-making and efficiency.
- Partner with the People Systems team to enable thoughtful tooling that leverages the latest AI technology capabilities, to drive self-service and automation while keeping user-centered design as a priority.
- Lead, coach, and partner with your team to achieve this vision, while continuously contributing to each team member's career journey.
- 15+ years of experience leading HR shared service in a fast-paced, dynamic environment; tech company experience highly desired
- Experience building and scaling teams
- Strong leadership and people management experience
- Thrive in a company culture that anchors on employee experience and a high level of service
- Demonstrated project management skills and a track record of success in bringing highly complex, cross-functional projects to completion
- Ability to influence stakeholders and build relationships at all levels of the organization
- Ability to work hands-on and willingness to roll up your sleeves to get things done
- Strong problem solving and critical thinking skills while exercising sound judgment
- Excellent verbal, written and interpersonal communication skills required
Commitment to Equal Opportunity:
NetEase embraces diversity and inclusion as one of our core values. NetEase is committed to cultivating a workplace where every individual is respected, valued, and empowered to reach their full potential. At NetEase, we actively seek and welcome qualified candidates from all backgrounds, experiences, and perspectives. Our hiring decisions are based solely on merit. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by applicable law.
We consider all qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other protected characteristic under applicable law. We also comply with applicable federal, state, and local laws regarding applicants with criminal histories. If you require reasonable accommodation due to a disability during any part of the application process, please email accommodations@oc.netease.com.
Official Recruitment Communications:
We care about your safety! All communication from NetEase will come from our official email address (@oc.netease.com). We will never reach out to you on Discord, social media, or other unofficial channels. If you get a message from us that isn't from our official email, please ignore it and let us know right away. Stay safe and happy job hunting!
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Seniority level
Director -
Employment type
Full-time -
Job function
Human Resources -
Industries
Technology, Information and Internet
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