Director of Information Technology

DIRECTOR OF INFORMATION TECHNOLOGY | WASHINGTON, DC

Good360 has retained the services of ThinkingAhead Executive Search.

Interested applicants should send a resume and cover letter to Heather Campbell, Partner: hcampbell@thinkingahead.com

To learn more about this opportunity and Good360, click here.

Position Summary

Good360 is seeking a highly skilled and motivated Director of IT to lead and manage our IT operations, ensuring that our systems effectively support our mission to provide donated goods to those in need. The ideal candidate will have extensive experience with Office365, Azure, ERP (NetSuite), ecommerce software (Magento), and Salesforce, along with a hands-on approach to managing and enhancing our IT infrastructure.

Reporting directly to the CTO, the IT Director will prioritize and implement IT projects, ensuring smooth operation of our systems. This role requires a strong leader who can both develop and manage a team while ensuring robust support for all employees across the organization.

The successful candidate will have a demonstrated ability to collaborate across an organization, possess excellent people management skills, and be unafraid of driving change to push forward initiatives and strategies. Embracing Good360’s mission, they will be intrinsically motivated by their core job duties, balancing short-term solutions with long-term improvement plans. With a patient and positive engagement style, they will excel at translating ambiguous business inputs into workable solutions and managing expectations across a diverse userbase with varying levels of technical knowledge. This person will embody theGood360 culture, holding the IT team to high standards while fostering a warm and empathetic environment.

The Opportunity

Joining Good360 as the Director of IT offers an unparalleled opportunity to build, modernize, and elevate our IT department. You will be a key player in transforming our IT infrastructure, bringing innovative and creative solutions to life. Good360 is a dynamic and purpose-driven organization that values creativity and an entrepreneurial spirit. We empower our people to present ideas and work to execute high level plans, while maintaining flexibility to pivot and try new approaches. This role is perfect for someone who thrives in a fast paced, solutions driven environment, and is ready to make a significant impact on our mission to close the need gap.

Working at Good360 goes beyond the usual nonprofit experience, it offers a greater sense of purpose due to the tangible nature of our philanthropic work. You will be a critical enabler of the efforts and impact of all employees. Our team is known for being exceptionally kind and supportive, even in busy times. Working closely with the CTO, who is a key contributor to our DEIB council and embodies the best of Good360’s values, you will find an environment that supports both professional and personal growth. Good360 prides itself fostering a nimble, change-focused culture where creativity and initiative are highly valued.

Success in this role will position you as a trusted leader who enables Good360 to operate seamlessly and supports the organization’s mission to provide needed goods to those in need. Your work will be instrumental in ensuring that all employees can rely on a robust IT system, fostering a data-driven, transparent, and efficient organization culture.

Key Responsibilities

Manage IT Operations:

• Oversee daily operations of the IT department, ensuring the reliability and performance of all IT
• systems.
• Manage and support IT infrastructure including Office365, Azure, ERP, e-commerce software, and
• Salesforce.
  
  

Project Management

• Assist the CTO in prioritizing and managing IT projects.
• Lead implementations and enhancements of IT systems.
• Ensure projects are completed on time, within scope, and within budget.
  
  

Team Leadership

• Oversee a Salesforce Administrator, a Helpdesk/Data Specialist, and share a Project Manager with
• the CTO.
• Provide guidance, mentorship, and support to the IT team.
• Foster a collaborative and productive team environment.
  
  

Hands-On Technical Work

• Actively participate in the implementation and troubleshooting of IT systems.
• Provide advanced technical support and resolve complex IT issues.
  
  

Strategic Planning

• Collaborate with the CTO to develop and execute the IT strategy aligned with organizational goals.
• Identify opportunities for technological improvements and innovation.
  
  

Vendor Management

• Manage relationships with IT vendors and service providers.
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• Manage contracts and ensure service level agreements are met.
  
  

Policy Development

• Set and enforce IT policies and procedures to ensure the security and efficiency of IT operations.
• Ensure compliance with regulatory requirements and industry best practices.
  
  

Data Culture Development

• Support the development of a data culture across the company.
• Encourage the use of data-driven decision-making throughout the organization.
  
  

Education And Experience

• Bachelor’s degree in information technology, Computer Science, or a related field. Master’s degree preferred.
• Minimum of 7 years of experience in IT management, with at least 3 years in a leadership role.
• Proven experience with Microsoft products (Office365 & Azure), ERP, e-commerce software, and Salesforce.
• Extensive experience with enterprise software and implementing them (business analysis skills and experience strongly preferred.)
• Experience with integrating systems together is preferred i.e. familiarity with APIs, integration platforms, orchestration.
• Experience working with logistics and/or warehousing companies desired.
  
  

Skills And Competencies

• Strong project management skills with experience in leading IT projects.
• Excellent problem-solving and decision-making abilities.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong understanding of IT infrastructure, systems, and applications.
• Experience managing vendors, contracts, and SLAs
  
  

Certifications

• Relevant IT certifications (e.g., PMP, ITIL, Microsoft, Salesforce) are a plus.
  
  

Benefits

Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment