Director of Operations

Who We Are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Who We Are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview

Verra Mobility is hiring a Director of Operations (Event Processing) who will be responsible for the overall operational success of our high-volume event processing department. This leader-of-leaders has proven experience in leading manager-level staff and is someone who exercises good judgment and makes sound business decisions.  A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements.  A commitment to managing and motivating people while seeking enhanced process controls, continuous improvement, and metrics-based management is important to the success of the position. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement.  It is also essential that this leader has a true customer-centric mindset.

Essential Overviews

• Lead our event processing centers across the country (and overseas) and ensure inventory levels are healthy, SLAs are attained, and productivity is maximized.
• Recruit and manage a large staff in excess of 100 people while investing heavily in talent development; Manage performance to ensure high levels of productivity and quality.
• Manage outsourcing vendors and subcontractor relationships, holding them to the same high standards of productivity and quality that Verra Mobility requires of their processors.
• Serve as a key liaison and internal partner with groups like PMO, Implementations, IT, Engineering, and the Account Management teams. Work with internal departments to resolve issues, implement process changes and communicate solutions to client.  Use technology to improve process and service model.
• Increase transactional processing effectiveness by identifying opportunities for improvement and designing/implementing solutions that improve throughput, quality and business profitability.
• Identify, implement, and manage continuous improvement through the application of Six Sigma, Lean, or other similar methodologies.
• Analyze operational and process issues; develop diagnostic and/or data tracking tools to measure defects; and make recommendations for cost efficiencies. Forecast operational results based on identified data trends.
• Create business strategies and propose implementation methods. Prepare business plans, budgets, and schedules.
• Create, maintain, and improve (if necessary) operations metrics and key performance indicators (KPIs).
• Invest heavily in activities that support creating and maintaining a department-wide “Win Together” culture with high employee engagement.
• Manage two operational P&Ls, which includes forecasting and capacity planning on an annual and quarterly basis.
• Manages projects and other duties as assigned.
  
  

Qualifications

• BS/BA degree in business or equivalent work experience
• 7+ year’s experience of increasing responsibility in operations, and/or business process in high-volume transaction processing environments.
• 5+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLAs.
• Proven experience and effectiveness in being a leader-of-leaders with a strong track record in leadership development; Experience in leading Managers.
• Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities and show initiative to get ahead of potential out-of-compliance processes, as evidenced by constructing and analyzing data to evaluate financial performance and transactional quality of complex business and systems processes to identify and monitor key performance indicators (KPIs) for the business.
• Proven track record of building and maintaining effective internal and external working relationships; Ability to have the tough internal conversations while maintaining positive relationships.
• Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean or other formal process improvement methodology.
• Experience in design and execution of strategic plans.
• Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint.
• Excellent verbal/written communication and presentation skills.
  
  

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
  
  

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.