Director of Operations - PAD
The Director of Operations will play a pivotal role in overseeing the operational efficiency and performance of our retail services across various locations. This strategic leadership position requires a seasoned professional with a strong background in multi-unit operations management, a keen eye for detail, and a passion for delivering top-notch customer service.
Responsibilities:
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Responsibilities:
- Operational Leadership:
- Lead and manage a team of district managers and store managers, providing guidance, support, and mentorship to ensure consistent operational standards and best practices
- Develop and implement operational strategies that align with the company's goals and drive enhanced customer experiences
- Performance Management:
- Monitor and analyze key performance indicators (KPIs) across all locations, identifying trends, opportunities, and areas for improvement
- Set performance goals and provide regular feedback to the operations team to optimize productivity, sales, and customer satisfaction
- Process Improvement:
- Evaluate current operational processes and workflows, identifying areas for streamlining and efficiency enhancement
- Collaborate with cross-functional teams to implement process improvements that increase productivity and reduce costs
- Quality Assurance:
- Ensure consistent adherence to company standards, policies, and procedures across all locations
- Implement quality control measures to maintain the highest level of service quality and customer satisfaction
- Training and Development:
- Oversee the development and delivery of training programs for store managers and staff to enhance product knowledge, customer service skills, and operational proficiency
- Budget Management:
- Work closely with the finance department to develop and manage operational budgets for each location, monitoring expenses and identifying opportunities for cost savings
- Market Expansion:
- Collaborate with the executive team to assess potential new locations and provide operational insights for successful market entry and expansion
- Communication and Collaboration:
- Foster effective communication channels between different departments, ensuring alignment on goals and objectives
- Collaborate with marketing and sales teams to develop strategies that drive customer engagement and loyalty
- Crisis Management:
- Develop and implement contingency plans and protocols to address unexpected operational challenges and ensure business continuity
- Bachelor's degree in Business Administration, Retail Management, or a related field. Master's degree is a plus
- Minimum of 7-10 years of progressive experience in multi-unit operations management within the retail or service industry
- Proven track record of successfully leading and managing teams to achieve operational excellence and meet performance targets
- Strong analytical skills with the ability to analyze data, identify trends, and make informed decisions
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across various teams and levels of the organization
- Exceptional problem-solving abilities and a customer-centric mindset
- Demonstrated ability to implement process improvements and drive operational efficiency
- Budget management and financial acumen
- Flexibility to travel to various locations as required
- Prior experience in retail services, franchise operations, or a similar industry is highly desirable
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Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Internet Publishing
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