Director, Operations

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue). Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers.

We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?!

What we offer:

• Remote company - work from home!
• Competitive compensation
• Flexible time off with inclusive holiday benefits
• Comprehensive medical, dental & vision insurance for employees
• Fully vested 401(k) matching
• An awesome collaborative work culture, a diverse team, and more!
  
  

We are seeking a Director, Operations to lead project management and operational infrastructure initiatives for some of the biggest brands in influencer marketing. As a core member of the Business Operations team, you will partner closely with Client Solutions, Finance, Data Governance, and other operational teams to ensure our organization is set up for success. The Director, Operations develops and leads forward looking plans to drive growth and support business scale. They have a strong project management background, are data driven, possess the ability to think critically, and are solutions oriented. They provide thoughtful operational advice on potential risks and issues, proposes practical, responsive solutions, and drives recommendations through to implementation and results.

• Project manage strategic business-wide initiatives including directing operational activities, workflow development, and resource management as necessary.
• Review and refine our project management platform, Monday.com, including template development, integrations and daily maintenance.
• Interface directly with key senior stakeholders and critical client contacts
• Own all systems management and data integrity, acting as the lead point person across all business operations activities
• Oversee Salesforce; responsible for the accuracy and timeliness of data input, financial workflows, and supporting integrations.
• Work closely with Data Governance to ensure compliance and audit-readiness; regularly monitor and manage data from multiple sources, oversee data integrity and supporting workflows across all operational systems.
• Implement, evangelize, and enforce business procedures and operational workflows; building new and evolving processes to improve outcomes and support scale.
• Utilize quantitative data and intuitive observation to drive business decisions and demonstrate measurable added value to the organization.
• Work cross-functionally across teams to surface key insights and learnings that can help elevate the business overall, scaling our business processes for future growth.
• Establish and manage cadence for business reporting; create and manipulate data, analyzing critical business metrics to help the organization manage performance.
• Lead and assist with special projects as necessary.
  
  

Being a Director, Operations requires:

• 8+ years of demonstrated experience in business operations, resource management, and/or project management
• Expert skills in Salesforce and Monday.com
• Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
• Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
• Significant experience working cross functionally with legal and accounting teams with an understanding of broader business impact.
• Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
• Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
• A keen attention to detail with inherent motivation toward continuous improvement.
  
  

Bonus points if you:

• Have a bachelor's degree or equivalent experience.
• Have experience with Ironclad and NetSuite.
• Are a certified project manager.
• Have experience working at a startup.
• Are passionate about social media and influencer marketing.
  
  

Salary range:

$120,000 - $160,000

About Influential

Influential is an AI-powered technology and is the largest influencer marketing company in the world, by revenue. Leveraging a network of over 3 Million social media influencers, Influential's platform powers seamless talent discovery, comprehensive brand safety, content creation, media, and measurement. Through strategic partnerships with first and third-party data providers, Influential enables exclusive targeting and measurement solutions, including both online and offline attribution, such as sales lift, TV tune-in lift, foot traffic, and eComm sales. Influential works with Fortune 500 brands, including McDonald's, NBA, General Mills, Ford, and every major studio. With offices in Los Angeles, NYC, and Las Vegas, Influential is a developer partner of IBM Watson, a strategic partner of WME and Oracle, and a Facebook and Instagram Marketing Partner. (www.influential.co)

Influential is an equal opportunity employer.

Privacy Notice for California Job Applicants