DME Intake Manager

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ACU-Serve delivers billing solutions to HME (Home Medical Equipment) providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped HME businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches. Unlike traditional billing service models, ACU-Serve provides HME clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor.

The Intake Manager is responsible for supervising assigned personnel to meet the goals of the department and the mission/vision statement of the clients while providing direction and motivation to ensure employees have the necessary tools and information to effectively perform their job. Conducts themselves as a role model of professionalism. Provides daily management of direct report employees within department. Provides management support and leadership initiative as needed.

Duties & Responsibilities:

• Provides vision, leadership, training and coaching to all team members relative ACU-Serve best practices
• Maintain and internally communicate status and key performance indicators of the department
• Record, track and manage projects to improve average time to onboard and improve customer satisfaction to increase referrals
• Enhance department and organization standards through improvements to standard operating procedures to ensure streamlined, measurable processes
• Actively supports and conducts quality assurance monitoring for all team members on a frequent and ongoing basis to ensure client satisfaction and conformance with process requirements and quality standards, while leading initiatives to eliminate non-conformance to operational policies and procedures
• Complies with all applicable company policies, procedures, and client protocols
• Complies with all current government/state regulations and professional standards involving patient contact
• Maintains working knowledge of current DME products and services offered by the clients and all applicable insurance guidelines as it relates to eligibility for coverage and reimbursement
• Ensures subordinates adhere to defined schedules
• Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Monitors and documents employee performance results for ongoing coaching and performance appraisals to ensure they consistently meet or exceed productivity measures
• Pro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
• Works cooperatively with clients and their physicians, patients, office staff and other personnel
• Evaluate workflow and agent capacity to maximize resources
• Establish and drive project timeline and desired results, including on time, on budget, in-scope delivery
• Performs other duties as assigned

Qualifications & Experience:

• Bachelor's degree preferred. Associate or technical degree
• Proficient use of PC software applications, including Microsoft Office suite of products
• Displays commitment to quality service through appropriate follow through, urgency and persistence
• Ability to work on multiple projects simultaneously and adapt to changing priorities  Good time management and planning skills
• Excellent written and verbal communication skills are essential
• Able to meet multiple project deadlines while maintaining accuracy and demonstrate good attention to detail
• Desire to learn, grow and have fun while delivering high quality work
• Must be a detail-oriented quick learner
• Effectively handles a large volume of work and be flexible and receptive to changing priorities
• Comfortable taking initiative, being self-sufficient and resourceful

Physical Effort:

Work time will be spent sitting approximately 90% of the time, standing and walking approximately 10% of work time. PC Keyboarding will constitute approximately 80% of work time. May require some travel.

ACU-Serve is an equal opportunity employer and is committed to providing a workplace that is free of discrimination of all types and promotes diversity, inclusion, and respect. We prohibit discrimination and harassment of any kind based on race, color, sex, gender, religion, creed, sexual orientation, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. ACU-Serve makes hiring decisions based solely on qualifications, merit, and business needs at the time.