Electronic Payments & Check Processing Manager

Overview

As Electronic Payments and Check Processing Manager, you will lead teams in support of operational functions for member transactions. You will constantly drive for process improvements and independently manage multiple projects and bring them to timely and successful conclusion. You will be challenged to make recommendations, develop and evaluate alternative courses of action, render judgments, and make things happen.

Teams reporting directly to the Electronic and Check Payments Manager include:

Electronic Payments (ACH, Wires [domestic and foreign],

Check Processing

Responsibilities

• Provide leadership and assistance to all areas in Operations and ensure Operations maintains an exceptional level of service.
• Effectively resolve escalated member situations by providing exceptional service and sound advice.
• Collaborate with branches, contact center and other departments to improve the member experience and achieve organizational goals.
• Manage projects effectively, including scope definition, deadlines, collaboration with internal partners, coordination of resources, effective communication to all stakeholders, documentation, and on-time delivery. Navigate unexpected challenges with line of site success built around enhancing member experience.
• Plan and lead department discussions/meetings for training, development, and educational purposes. Disseminate and deliver information to groups in a manner well understood, relevant and ready for staff to apply.
• Supervise and coach teams to achieve individual, department and OnPoint goals. This is done through focused employee development, including providing scheduled and on-the-spot employee feedback.
• Actively promote teamwork to ensure support, training and consistent communication throughout OnPoint and implementation of current/new policies and procedures.
• Assist with managing vendor relationships including assessments, term negotiations, performance management and issue resolution.
• Ensure compliance with all state and federal rules and regulations affecting areas of responsibility. Apply OnPoint’s procedural guidelines with the ability to balance protecting OnPoint with exceptional member experience. Inclusive of all regulations, but focused on ACH, Wires, Check Processing and Foreign item processing.
• Perform any additional duties as required for the overall success of Operations and OnPoint, including but not limited to, participate on various committees and project teams, lead departments in the absence of other leaders in Operations, etc.
  
  

Knowledge, Skills & Abilities

• Model excellent member service behaviors (both internal and external customers) and ability to coach others in this area.
• Highly proficient in identifying, analyzing and solving complex situations or problems. Ability to act in a decisive and sometimes urgent way to achieve results.
• Ability to identify and implement process improvements
• Demonstrate leadership skills to support, lead and motivate others to complete all work assigned and perform their best.
• Demonstrate a high level of professionalism, problem solving, organization, prioritization, and motivation to accomplish defined goals.
• Demonstrate strong technical skills, regulatory/compliance knowledge and the ability to apply both independently.
• Work effectively as part of a team with strong interpersonal communication skills.
• Strong computer skills including MS Office suite of programs, databases and operations systems.
  
  

Qualifications

• AAP Accreditation preferred or obtained within one year from hire date.
• Four year college degree or equivalent experience with relevant continuing education is preferred.
• 5-7 years of successful and progressive financial institution Operational experience.
• Financial institution branch or member interaction experience a plus.
• 2-4 years of successful supervisory experience and demonstrated ability to develop each team member and promote teamwork.
• Exceptional verbal and written communications skills. Must be comfortable with interactions from one-on-ones to large group presentation and training situations. This also includes leading discussions at the executive level.
• Experience with relationship and consensus building across multiple departments.
  

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience

Apply Now