Employee Relations Specialist

Are you ready to be part of the extraordinary future of healthcare education with Concorde, a division of Universal Technical Institute? Do you thrive in a dynamic, innovative environment where you can make a tangible impact? If so, we want YOU to join our team as the Employee Relations Specialist!

The Employee Relations Specialist fosters a positive work environment and maintains effective communication between employees and leadership. This position receives, investigates, and resolves employee relations concerns in partnership with key stakeholders. The Employee Relations Specialist also executes consistent HR initiatives in the areas of performance management, training, compliance, and employment practices by aligning across the organization.

What We Offer

• Salary Range: $70,000-$80,000/yr DOE
• Medical/Dental/Vision/Life Ins/Company paid STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Remote work schedule with 15% travel
  
  

Responsibilities

• Receive, investigate, and make recommendation for resolution of employee relations concerns
• Address complaints, conflicts, and policy violations
• Evaluate evidence-based documentation of performance concerns and corrective actions
• Research federal, state, and local employment regulations, communicating updates to organizational stakeholders
• Compile and analyze relevant metrics; Provide summaries, recommendations, and input to stakeholders
• Receive and resolve HR-related inquiries and collaborate extensively with stakeholders as needed to facilitate equitable resolution in accordance with department procedures and HR service level agreements
• Partner with stakeholders to achieve an efficient resolution to routine inquiries
• Escalate complex situations in a professional and discreet manner
• Serve as a back-up for managing the HR Help Desk
• Utilize cloud-based HRIS (and other software) to maintain accurate and comprehensive records for employees
• Administer technical/system aspects for the performance management process
• Provide division and departmental reporting
• Facilitate employee engagement initiatives
• Actively participate in safety, wellbeing, engagement, and recognition projects
• Manage and coordinate employee feedback mechanisms and initiatives (e.g. surveys, facilitated listening sessions, employee suggestion programs and talent development activities)
• Participate in the coordination, development, and/or delivery of training workshops and webinars
• Create templates, reports, and presentations related to employee lifecycle events
• Serve as the primary point of contact for off-boarding activities
• Assist with the creation and continuous improvement of checklists, standard operating procedures, and guidebooks
• Audit data and records periodically to ensure compliance and consistency across the organization
• Collection and present information, prepare reports and documents in response to information requests from management, legal counsel, and government agencies
• Other duties as assigned.
  
  

Qualifications

Education / Experience

• HS Diploma or GED (required) and six (6) years progressive HR experience as a generalist or specialist (required) – or –
• Bachelor’s degree in Human Resources, Communication, or related field (highly preferred) and two years of experience in employee relations, HR generalist functions, and/or employee services (preferred)
• Minimum of five (5) years of experience and intermediate skills with Microsoft Office products including Word, Excel, and PowerPoint
• Advanced Excel skills are required for this role. Knowledge base and experience should include pivot tables, conditional formatting, v-look ups, x-look ups, data validation, charts, advanced formulas
• PHR / SHRM–CP certification (preferred)
• Broad knowledge of employment law principles and practices (required); multi-state experience (preferred)
• Experience in identifying, analyzing, and developing solutions, particularly related to employee services and employee relations
• Experience in job analysis, creating job descriptions, skills rubrics, and performance matrices
• Experience with the interactive process, identification and deployment of reasonable accommodations
  
  

Skills

• Strong understanding of HR policies, best practices procedures, as well as employment laws and regulations
• Proficiency in HRIS systems (Prefer any of the following: UKG, PayFactors, ER/retention focused systems)
• Demonstrated precise, effective, error-free writing skills, and strong attention to detail
• Organize, plan, prioritize and follow through on work using basic time management skills
• Strong interpersonal communication skills and conflict resolution skills
• Demonstrated professional presence, warm and welcoming demeanor, customer-service focused, unwavering optimism and positive spirit
• Commitment to inclusion through a diversity and equity lens and an ability to engender a sense of belonging through developing rapport quickly
  
  

Work Environment

Travel Requirements

Overnight travel required Local travel required