Candidates must be licensed in at least FIVE of the following states: CT, GA, NC, NJ, NY, PA, SC, VA, WI, WV.
Duties And Responsibilities
Patient-Centered Quality and Safety:
Evaluate primary care, acute, chronically ill, and transitional care patients, providing healthcare education and counseling, and disposition planning for patients aged 18 months and above.
Provide patient counseling, including pregnancy prevention, STI prevention/safer sex practices, contraceptive care counseling, and medication management.
Educate patients on health maintenance and respond to patient care inquiries.
Document all patient care within an EHR according to MinuteClinic policies and procedures.
Provide care and coordination of patients with internal and external colleagues, ensuring the highest standard of care.
Work effectively within a patient care team, including fellow providers, collaborative physicians, para-professionals, pharmacists, and other members of the behavioral health care team.
Customer Service Excellence:
Deliver excellent customer service.
Seek to increase patient engagement and satisfaction through integration of feedback.
Create a warm and welcoming environment.
Tailor communication style to effectively influence quality outcomes and patient needs.
Collaborate with pharmacy and front store colleagues to provide a complete patient experience.
Maintain patient confidentiality in accordance with PHI and HIPAA standards.
Healthcare Environment Management:
Resolve conflict using appropriate management techniques.
Cultivate and maintain positive relationships among practice employees, CVS Health colleagues, and external partners.
Reprioritize throughout the day to fulfill patient and business needs.
Support the overall patient experience by managing clinical and non-clinical duties as well as patient expectations.
Quickly adopt new service offerings and patient care models.
Adhere to the core values of CVS Health MinuteClinic in all communications and interactions.
Assist with hiring, development, and evaluation of practice employees.
Complete necessary tasks for clinic operations, including inventory management, lab result follow-up, incoming phone calls, supply ordering, and maintaining clinic cleanliness.
Business Acumen:
Manage business needs including budget, payroll, inventory, billing insurance, and payment collection.
Implement the clinic-level business plan to meet identified business goals.
Ensure complete and accurate payment for services through comprehensive documentation, verification of payment methods, and collection of payment.
Complete revenue cycle management tasks, including collecting payment at the time of service and preparing nightly deposits.
Autonomy:
Work independently, prioritize and solve problems, take initiative, and advocate for patients and the practice.
Actively participate in professional development through professional groups, committees, and additional external experiences.
Maintain self-awareness and professionalism of individual actions and their impact on the clinic, practice, and healthcare industry.
Take responsibility for continuing education required to maintain employment at Minute Clinic.
Experience
Minimum of two years of medically-relevant experience or equivalent.
Effective verbal, written, and electronic communication skills.
Outstanding organizational skills and ability to multi-task.
Initiative, problem-solving ability, adaptability, and flexibility.
Ability to work without direct supervision and practice autonomously.
Proficient with information management and technology.
Capacity to collaborate with professional colleagues to provide quality care.
Proficiency in additional languages (e.g., Spanish) may be required depending on the market.
Education
Completion of a Master’s Degree level Family Nurse Practitioner and Psych-Mental Health program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse roles required.
Candidates must be licensed in at least FIVE of the following states: CT, GA, NC, NJ, NY, PA, SC, VA, WI, WV.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Health Care Provider
Industries
Hospitals and Health Care
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