Prescott's, Inc is a trusted leader in the medical device industry, specializing in the distribution and refurbishment of surgical microscopes. This position will be supporting Preventative Maintenance Medical (a subsidiary of Prescott's, Inc.) With a strong focus on delivering top-quality products and exceptional service, we are dedicated to improving patient care and outcomes. Our comprehensive range of services includes equipment repair, maintenance, and management solutions, ensuring that healthcare professionals have the tools they need to provide the highest level of care.
This position will provide on-site maintenance, and repair of Medical and Laboratory equipment in Tampa/Orlando, FL and surrounding areas.
As a Field Service Specialist, you will be an integral part of our team, providing technical support and exceptional service to our customers. You will be responsible for diagnosing and repairing equipment, performing preventative maintenance, and ensuring customer satisfaction. With your expertise and dedication to customer service, you will contribute to the success and growth of our business.
Responsibilities
Installation, maintenance, and repair of Medical and Laboratory Sterilization and Disinfection equipment at customer locations
Create and maintain relationships with customers to better understand and achieve their needs
Identify and visit new customers to create opportunities for growth within our platform
Perform routine maintenance and inspections per OEM specifications
Diagnose equipment malfunctions and perform necessary repairs
Ensure quality standards are met by conducting rigorous testing and calibration of equipment
Provide technical support to customers, answering questions and resolving issues in a timely manner
Maintain accurate and up-to-date service records and documentation; manage all reporting about the health of customer's accounts
Collaborate with internal teams to escalate and resolve complex technical issues
Participate in training programs to enhance technical knowledge and skills
Occasional travel to customer sites for additional training, support, or installations
Adhere to safety protocols and maintain a clean and organized work environment
Requirements
High School Diploma or GED
Minimum of 0-2+ years of experience in field service or a similar role
Strong technical and troubleshooting skills in mechanical systems
Experience with medical equipment preferred
Excellent customer service and communication skills
Ability to work independently and under minimal supervision
Flexible and adaptable to changing priorities and schedules
Strong problem-solving and critical thinking abilities
Familiar with using diagnostic tools and software
Willingness and ability to travel
Valid driver's license and clean driving record
Ability to lift and carry heavy equipment (up to 40 pounds)
Benefits
What we offer:
At Prescott's, we prioritize your well-being and growth with a comprehensive benefits package including uncapped commissions earnings potential, PTO, medical, dental, and vision coverage, life insurance, disability insurance, as well as a 401K plan with company matching. But we don't stop there - we're committed to your continuous learning and development, offering opportunities for training, workshops, and certifications. Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.
Company car or car allowance, daily per diem, company cell phone, will also be provided for this position.
Seniority level
Associate
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Non-profit Organizations and Primary and Secondary Education
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