Direct message the job poster from Norden Machinery AB
Darien Perrin
Talent Acquisition Specialist at Coesia North America | 🌟 Connecting Top Talent with Great Opportunities | Diversity and Inclusion Advocate 🌟
About Norden & Coesia
Norden, headquartered in Kalmar, Sweden, is the world’s leading supplier of high-performance automated tube filling systems, covering all speeds and applications in different sectors: beauty & personal care, food, pharma & healthcare.
Norden has the capabilities to assist their customers in any kind of tube filling application, including cartoning, tray packing and feeding equipment, providing dedicated systems and constant innovation.
Norden is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
About the Role
As a Field Service Technician and under general direction of the technical service manager, this position is primarily responsible for the installation, training, maintenance, troubleshooting, and repair of Norden machinery.
** Bi-lingual (Spanish) is preferred **
Main responsibilities include and are not limited to:
Proficient to perform field service for tube filling machines in the pharmaceutical and cosmetic industry with working electrical and mechanical machine knowledge
Travel throughout the US & South America of up to 80% per year
Start-up, repair and upgrading of machines in customer plants. Perform contracted or periodic maintenance of machines.
Training of customer personnel to properly operate and maintain machines
Attainment of a working knowledge of all assigned equipment in the field
Dependable and able to work independently and unsupervised
Assists customer and Sales Department in ordering replacement parts and sees that they are
ordered properly
Communicates with support staff and engineers in the US, Sweden and France
Keeps in contact with customers to maintain their confidence in equipment and service
Creates and submits service reports, expense reports, daily time sheets, etc.
Performs other duties as assigned by Service Manager or as circumstances require, such as:
Reports customer accidents and any unsafe conditions to customer and internal management
Good written and verbal communication skills
Proficient skills in Microsoft Office and ability to learn other proprietary programs
Performs international service duties as assigned
What You Need to Be Successful
2-year college level technical training in mechanical and electrical technology or
equivalent preferred
Be able to read, write and speak Spanish. (Preferred but not required)
A minimum of two years relevant experience preferred
PLC experience is a plus but not required
Technical “hands-on” experience and skills for packaging equipment.
Makes arrangements for travel requirements. Extensive travel required.
Good written and verbal communication skills
Proficient skills in Microsoft Office and ability to learn other proprietary programs
Required to possess or acquire a passport and the capability to travel internationally.
Travel domestically and internationally up to 75% of the year
Our Offer
Coesia North America offers a competitive benefit package which includes, among other things:
Multiple health insurance plan options.
Company paid life insurance.
401k with up to 6% company match.
Paid parental leave.
Join the Team!
If you have any questions regarding this role, please contact Darien Perrin, Talent Acquisition Specialist for Coesia North America, at darien.perrin@coesia.com. Kindly be advised that we do not accept applications via email. Please ensure to submit your application through the online portal.
Coesia is an equal opportunity employer and embraces diversity and inclusion.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Manufacturing
Industries
Automation Machinery Manufacturing
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