Field Services Engineer
Field Services Engineer
Focus Technology
Boston, MA
See who Focus Technology has hired for this role
Some responsibilities include but are not limited to the following:
- Travels daily to assigned customer sites to provide onsite technical support
- Assists in the maintenance of windows servers, as well as all applications in use by customers
- Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
- Monitors ticketing system and ensures tickets are addressed in a timely fashion
- Performs customer audits and provides recommendations to improve efficiencies
- Assists the Field Services Manager and other IT consultants with scopes of work, as needed
- Communicates with vendors as needed for hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
- Participates in a rotating on-call schedule
- All other duties, as assigned
- Proficiency with Microsoft Office products, networks and systems such as HP and Dell
- Experience with LAN, WAN, and WLAN technologies
- Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
- Working knowledge of enterprise class switches (L2/L3), routers, load balancers and firewalls
- Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
- Configures and troubleshoots VPNs
- Experience working with diverse environments
- Maintains a high level of professionalism and a courteous demeanor
- Strong written and verbal communication skills
- Exceptional customer service skills to engage and service customers efficiently and effectively
- Strong organizational, multi-tasking, detail-oriented, and time management skills
- Positive teamwork skills and ability to maintain a high level of confidentiality
- 2+ years of IT experience in a consulting environment with a Managed Services Provider
- Must have Windows server, Windows desktop experience and knowledge of Microsoft Office
- Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
- Industry certification(s) preferred
- Completion of related-IT training, whether it be through a degree program or certification
- Bachelor's degree from a four-year college/university in a related field, preferred
- Valid driver's license and access to transportation to travel to customer sites, preferred
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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