FL-DOH-Patient Care Programs-Help Desk Specialist
FL-DOH-Patient Care Programs-Help Desk Specialist
Syntricate Technologies
United States
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Greetings!
Hope you are doing good!!
I came across your profile on our resume database and wanted to reach out regarding a Job opportunity. If interested please reply with your updated resume, contact details, and the best time to discuss the opportunity.
Additional Job Information:
Title: 735387 (FL-DOH-Patient Care Programs-Help Desk Specialist)
Start Date: 05/17/2024
End Date: 06/30/2024
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Job Description:
FL-DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
6.1.1. Attend the webinar and training sessions archived and available for view in the Department’s database systems to learn how to fully access client level data, interpret prescription, interpret insurance type, HIV medical labs and eligibility status
as directed by the Department within 30 days from the Contractor’s staff person being placed at the Department.
6.1.2. Attend webinars and trainings for Patient Care eligibility, AIDS Drug Assistance Program (ADAP) New Hire training, HIV 101, Housing Opportunities for Persons With AIDS (HOPWA), FL Ryan White (RW) Portal, CAREWare, ADAP database system, any internal insurance related trainings and advanced Microsoft Office programs/software or other programs and software required to confirm and access client level data and complete eligibility assessments as directed by the Department. Complete all required trainings and webinars with a minimum of a B average.
6.1.3. Acknowledge and complete Patient Care client applications for enrollment / re-enrollment within the Department’s Patient Care database systems within 24 hours of receipt as directed by the Department.
6.1.4. Respond to and complete requests for technical assistance, general inquiries, prescription issues from a Department CHD, CBO, the Department’s Pharmacy Benefit Manager (PBM), Specialty Pharmacy and insurance issues from a Department CHD, CBO, or the Insurance Benefit Manager (IBM} within 24 hours, which are recorded in an activity log database as a support ticket as directed by the Department.
6.1.5. Update client records, prescription information, and insurance, after reviewing data systems as directed by the Department daily in the Department’s Patient Care’s database systems.
6.1.6. Provide assistance and status updates to the Department CHDs’ staff, CBOs’ staff, and clients or applicants via support ticket, emails and/or phone calls received daily or when requested by the Department.
SKILLS NEEDED:
Regards,
Roshni Verma
Sr. Sourcing Specialist | Syntricate Technologies Inc.
Direct: (781) 532-8932 | Fax: 781-649-0786
Email: v.roshni@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn and visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe
Hope you are doing good!!
I came across your profile on our resume database and wanted to reach out regarding a Job opportunity. If interested please reply with your updated resume, contact details, and the best time to discuss the opportunity.
Additional Job Information:
Title: 735387 (FL-DOH-Patient Care Programs-Help Desk Specialist)
Start Date: 05/17/2024
End Date: 06/30/2024
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Job Description:
FL-DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
6.1.1. Attend the webinar and training sessions archived and available for view in the Department’s database systems to learn how to fully access client level data, interpret prescription, interpret insurance type, HIV medical labs and eligibility status
as directed by the Department within 30 days from the Contractor’s staff person being placed at the Department.
6.1.2. Attend webinars and trainings for Patient Care eligibility, AIDS Drug Assistance Program (ADAP) New Hire training, HIV 101, Housing Opportunities for Persons With AIDS (HOPWA), FL Ryan White (RW) Portal, CAREWare, ADAP database system, any internal insurance related trainings and advanced Microsoft Office programs/software or other programs and software required to confirm and access client level data and complete eligibility assessments as directed by the Department. Complete all required trainings and webinars with a minimum of a B average.
6.1.3. Acknowledge and complete Patient Care client applications for enrollment / re-enrollment within the Department’s Patient Care database systems within 24 hours of receipt as directed by the Department.
6.1.4. Respond to and complete requests for technical assistance, general inquiries, prescription issues from a Department CHD, CBO, the Department’s Pharmacy Benefit Manager (PBM), Specialty Pharmacy and insurance issues from a Department CHD, CBO, or the Insurance Benefit Manager (IBM} within 24 hours, which are recorded in an activity log database as a support ticket as directed by the Department.
6.1.5. Update client records, prescription information, and insurance, after reviewing data systems as directed by the Department daily in the Department’s Patient Care’s database systems.
6.1.6. Provide assistance and status updates to the Department CHDs’ staff, CBOs’ staff, and clients or applicants via support ticket, emails and/or phone calls received daily or when requested by the Department.
SKILLS NEEDED:
- Excellent communication skills orally and in writing: Ability to listen actively and convey information clearly and effectively.
- Problem-solving skills: Capability to analyze situations and provide appropriate solutions to customer issues.
- Empathy and patience: Capacity to understand and relate to customer concerns while maintaining a calm and patient demeanor.
- Time management and organization: Skill to handle multiple tasks efficiently and prioritize effectively.
- Product knowledge: Understanding of the Department of health services to provide accurate information to clients.
- Adaptability: Ability to thrive in a fast-paced and changing environment, while remaining flexible and open to new processes and procedures.
- Positive attitude: Demonstrating a friendly, helpful, and professional demeanor in all interactions with customers.
Regards,
Roshni Verma
Sr. Sourcing Specialist | Syntricate Technologies Inc.
Direct: (781) 532-8932 | Fax: 781-649-0786
Email: v.roshni@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn and visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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