Founding Engagement Manager, Product and Business Strategy

Hi!

Nice to meet you! I'm Alan, one of the cofounders at Warmly.

Engagement Managers play a critical role at Warmly: you will be responsible for the strategic value creation, product/business strategy, and deployment of Warmly with our partners, shaping the world of AI and automation in sales.

About Warmly

Warmly is an YC, NFX, and Felicis backed Series A company changing the way B2B companies leverage high intent and chat when it comes to their inbound and outbound sales motion. There is no red tape here. We expect everyone to come in and break things in hopes to make them better and ready for scale. New ideas that are data-backed and gut-driven are what make us thrive here.

• Here’s a quick video about *why you should work at Warmly.
  
  

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What do you think? Would you work at Warmly?

If we went back in time, which department would get to live in the Teotihuacán temples 🛕

About The Role

This is not your average customer facing role. You will be a founding Engagement Manager. We're expected to 7x our revenue growth in a year to raise our Series B. You and the team will grow very quickly. The bar is high. But so is the ceiling. We expect that you have the capacity and desire to grow into a leadership position one day at Warmly.

This is an extremely strategic role. We have dedicated customer support ops people who will execute your vision. Your one focus is on how to make massive impact to what I believe is the core part of the business, maximizing customer value.

To get 10x customer outcomes we are looking for someone who is a 10x-er.

You should have a history of 10x-ing something in your most recent roles. Be able to talk about this during the interviews.

As a Founding Engagement Manager, you’ll be working full-cycle with 50+ Warmly customers to drive onboarding, implementation, adoption, renewal, and expansion. You will be a consultant for each of your customers, working to understand their problems, identify the best ways for Warmly to help solve them, and help their team augment their sales and marketing workflows using not just Warmly but other tools and services in the ecosystem. This is to get a deep understanding of the customer. No one will be closer to them than you. Then find and implement 10x plays via our product, operations, sales, marketing, etc. to maximize customer value. There's no limit in what you can do.

Our team will be tasked with ambitious goals (10x goal) that might seem crazy for other companies, but because we have a culture of effectiveness > efficiency, we still hit them without necessarily increasing work hours (2x outcome). And we expect you to bring forth proposals that help us hit those goals.

You will work cross-functionally with Sales, Product, Marketing and Engineering, and this role reports to both one of Warmly’s co-founders as well as Warmly’s Head of Engagement.

We are looking for a tech-savvy, metrics-driven, highly detailed, stop-at-nothing performer. You must be curious, energetic, honest and motivated by solving big challenges. But most importantly, you must be an owner who cares deeply about customer outcomes. Hard work is not enough. Think about how to make a 10x impact, and apply that mindset in everything you do here.

Primary Duties

• Relentlessly drive customer outcomes through 10x projects YOU initiate
• Own onboardings and implementations for new customers
• Delegate as much execution work as possible to customer ops and focus on scale and leverage
• Work closely with customers to understand their current GTM processes and implement Warmly and ecosystem tools to successfully augment their workflows
• Drive growth and retention by working with customers through upsells and renewals
• Lead key internal projects for Warmly’s customer engagement team to level up our organization
• Make efficient business decisions
• Don't make excuses
  
  

Qualifications

• 1+ years in investment banking, trading, or management consulting
• History of 10x-ing something that you self-initiated
• Excellent verbal and written communication skills
• Strong time management and prioritization skills
  
  

The Tech You’ll Be Working With And Manage

• HubSpot
• Salesforce
• Outreach
• Apollo
• Salesloft
  
  

Compensation

This role will be paid at OTE $85,000 - $135,000 per year. The Salary range is $70,000 - $110,000 with the annual commission being $15,000 - $25,000 per year.\ \ OTE will be based on achieving a certain GRR (gross revenue retention) figure, and there will additionally be a commission on expansion revenue. Commissions will be paid every 6 months.\ \ Great benefits! At Warmly, you’ll be eligible for benefits such as: medical, dental, and vision insurance, Unlimited PTO, company holidays, parental leave, 401k, home workstation benefit and equity.