Fraud & Dispute Analyst

Join our dynamic risk management team as a Fraud and Dispute Analyst! In this pivotal role, you'll be at the forefront of safeguarding our credit union against fraudulent activities while ensuring seamless member experiences. Here's what you'll be doing: Reviews online account requests and makes decisions on applications sent to manual review. Monitors automatically opened and rejected applications for additional risks or opportunities. Meets with third party fraud screening vendors to adjust rules as necessary. Reviews policies and procedures related to fraud prevention and mitigation. Makes suggestions to management regarding changes. Works with law enforcement and financial crimes professionals to report criminal activity. Works with BSA/Compliance officer to file any necessary reports to FinCen. Revision Date: May 2024 Fraud & Dispute Analyst Page 2 Reviews member requests for online/mobile banking functions such as external transfers, remote deposit capture, and other higher-risk activities. Educates staff and serves as a subject matter expert on fraud prevention efforts including but not limited to acceptance of checks/check holds, new accounts, dispute form completion, Reg E requirements, etc. Addresses staff errors with managers to ensure that employees can receive additional training and/or discipline for losses that could have been prevented. Why Join Us: Impactful Work: Be part of a team dedicated to protecting members and the credit union from fraud. Continuous Learning: Expand your knowledge and skills in fraud prevention and risk management. Collaborative Environment: Work alongside passionate professionals dedicated to excellence. Growth Opportunities: Take your career to the next level with opportunities for advancement and skill development. Qualifications: Education: High school graduate or equivalent; additional coursework preferred. Experience: 1-3 years of related experience in fraud detection and dispute resolution at a financial institution. Previous experience with credit/debit card rule performance is required. Skills/Abilities: Strong organizational and communication skills, project management abilities, and proficiency in computer applications. Ready to join us in making a difference while advancing your career? Apply now and become a vital asset in our mission to protect our members and the credit union from fraud! Job Posted by ApplicantPro