Freelancer IT Technical Support
Freelancer IT Technical Support
Sybex Support Services
Naperville, IL
See who Sybex Support Services has hired for this role
We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
Job Requirements
Job Requirements
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+years’experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
- ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
- Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
- OS / office 2010 as well as Win 8 andO365
- Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
- Support of mobile device
- Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
- Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
- Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation,to include Windows and Mac clients
- 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android
- Platforms Expertise in iPad / iPhone
- Self-starter that is able to collaborate actively withothers in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshootingsteps and instructions
- Business professional attire
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Sybex Support Services by 2x
See who you knowGet notified about new Information Technology Technical Support jobs in Naperville, IL.
Sign in to create job alertSimilar jobs
People also viewed
-
Technical Support
Technical Support
-
Tech Support and Database Management Specialist
Tech Support and Database Management Specialist
-
Technical Support Scientist
Technical Support Scientist
-
Desktop Engineer
Desktop Engineer
-
Network Engineer
Network Engineer
-
WMS SUPPORT ENGINEER
WMS SUPPORT ENGINEER
-
Associate End User Support Engineer
Associate End User Support Engineer
-
Network Engineer
Excel Hire Staffing,LLC
-
Support/Service Engineer
Support/Service Engineer
-
Support/Service Engineer
Support/Service Engineer
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More