Manage hotel front office operations in accordance with established guest service and sustainability standards.
Potential Career Path
Assistant General Manager General Manager Area General Manager
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
Supervise all front of the house department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee all vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
Coordinate with corporate accounting department to oversee payroll functions.
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Serve on the hotels safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHMs EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
Associate or Bachelors degree preferred.
Intermediate knowledge of overall hotel operations.
Large hotel experience preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
An ideal hotel in the coveted Dupont Circle neighborhood, The St. Gregory Hotel sits within walking distance of the citys most iconic neighborhoods including boutique-filled Georgetown and the restaurant filled Foggy Bottom. Guests can easily stroll along the Potomac River and explore the monuments and memorials of the National Mall, or wander Georgetowns charming cobblestone streets. Whether youre in town for business or pleasure, The St. Gregory Hotel is the ideal place to stay and relax in the heart of Washingtons most sought-after neighborhood.
This property is a part of the Echelon Luxury Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hotels and Motels
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