About Us: GoodBuy Gear is the leading online marketplace for quality checked, secondhand, and open box baby, toddler, and kids' gear. We're at the forefront of transforming how parents shop for their children, reducing consumerism while saving families time and money. As the driving force in a multi-billion dollar industry, we place parents' needs first, elevating secondhand shopping to the legitimacy and convenience of a modern-day movement. Joining GoodBuy Gear is like becoming part of a high-functioning sports team—every role is crucial, and every contribution significantly impacts our collective success. It's an exhilarating time to be part of our rapidly growing company.
About the Role: As the Head of E-commerce Customer Experience, you will take the helm in revolutionizing consumerism through the recommerce of baby and kid gear. This pivotal role combines technical acumen with visionary leadership to dramatically enhance the digital shopping experience, boost conversion rates, and foster sustainable consumer behavior.
Key Responsibilities:
Lead the design, development, and execution of a comprehensive front-end strategy, including advanced search functionalities, intuitive product recommendations, and smart bundling
Overhaul key website elements to maximize user engagement and conversion rates
Manage partnerships with leading third-party providers to incorporate cutting-edge technologies that enhance the shopping experience
Analyze user behavior and market trends to formulate targeted strategies that elevate performance and customer satisfaction
Promote a culture of innovation and continuous improvement by implementing rigorous testing and feedback mechanisms
Collaborate with team members to develop hypotheses and test plans that align with business objectives
Qualifications:
Bachelor’s or Master’s degree in Product, Marketing, Engineering, Computer Science, or a related field
Minimum of 5 years of experience in a leadership role focused on e-commerce optimization, with a verifiable track record of boosting conversion rates and enhancing user experience
Strong technical background, with the capability to manage both strategic and hands-on aspects of digital product development
Profound understanding of user experience, proficient in A/B testing, user research, and analytics
Experience in managing external vendors and overseeing technology integrations
Exceptional leadership and communication skills, capable of inspiring teams and influencing stakeholders
What We Offer:
Competitive compensation aligned with experience, skills, and education
A commitment to work-life balance, including competitive PTO, parental leave, and paid holidays
Flexible schedules and workplace options
Comprehensive benefits package, including medical, dental, disability, and vision insurance, a 401k plan, employer-paid life insurance, and discounts on all our products
A dynamic, supportive, and inclusive workplace that values diversity and offers equal opportunities for all
We Value Diversity: GoodBuy Gear is dedicated to inclusivity and diversity within our team. We offer equal opportunity to all qualified applicants and base our hiring decisions on job-related factors. Applicants who meet some, but not all, of these qualifications are encouraged to apply. We seek a flexible team player eager to grow alongside our company and team. We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected under federal, state, or local law.
Seniority level
Executive
Employment type
Full-time
Job function
Business Development and Sales
Industries
Internet Marketplace Platforms
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