Head of Product

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries. 

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics. 
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a Head of Product to join our team, reporting directly to the CEO. 

As a successful Head of Product, you will be responsible for defining and communicating the strategic path for our software. The Head of Product develops and manages the product plan and backlog, working collaboratively with internal and external stakeholders to ensure the creation of services and features are developed and released on time and on budget . 

You will build experiences and capabilities that will be leveraged by our 100,000 users. You will work with engineering, marketing, sales, and customer success to develop a product strategy and build consensus across these diverse functional teams. Success will be measured through metrics such as engagement, stability, and retention. 

• Lead a product management and UI/UX team in product-led strategic planning, risk management and overall product lifecycle management, setting clear goals and fostering a culture of innovation, impact, and collaboration
• Build, maintain, and prioritize the product roadmap with input from the right stakeholders that supports business and clients needs to create a better human experience through our product
• Coordinate product implementations and all aspects of release planning and work closely with counterparts in Development, Marketing, and Sales Engineering to ensure consistent communication internally and externally 
• Design and implement process improvements for product management and release management
• Use a variety of qualitative and quantitative tools to ensure product development is focused on the best results for clients, increasing revenue, and reducing churn, empowering businesses with the tools to transform conversations into an advantage
• Provide on-going strategic insights and thought leadership based on industry, customer, and marketplace trends to revolutionize how people and businesses connect
• Evaluate and develop new vendor relationships that drive value for the customer and internal stakeholders
• Maintain an expert level of knowledge regarding products, services, infrastructure and operations of the Company to achieve optimal insight into the Company's product development, capabilities, and functionality requirements.
• Understand compliance requirements (HIPAA, GDPR, PCI, etc.) and the impact on the our software 

What skills will help you be effective on our team?

• Degree in Technology or other relevant subject
• 8+ years in product management and 5+ years experience driving product development for a SaaS product 
• An informed point of view about product design and an understanding of how to create simple and intuitive user interfaces
• Demonstrated ability to use data to drive decisions and recommendations
• Excellent communication of product decisions and the rationale behind them
• An understanding of the technical architecture for web and mobile applications
• Experience working closely with engineering teams, and accustomed to negotiating to remove roadblocks, evaluate alternative approaches, and prioritize decisions
• Ability to lead, influence, build talent, collaborate, and provide direction for a a complex software 
• A high-level of accommodation and flexibility to work in a fast-paced environment of constant change and the ability to perform well under pressure and deadlines
• Strong attention to detail and organization
• The ability to work independently, but also be a strong team player across the organization
• Strong communication skills and the ability to communicate with anyone

What you get in return:

• A salary that is guaranteed to be at least market value and reviewed annually to make sure it stays that way. The salary presented with this job offer will vary based upon factors such as calibrated job level (Director/Sr. Director/VP), educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role. 
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday or their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at they favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Free basic medical, dental, and prescription coverage for employees and generous coverage for your family; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We offer an employer match for the HSA plan 
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary 
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation 



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action