Head of Training and Development, AVECCC Gilbert

Job Title: Head of Training and Development

Status: Full Time

Supervisor: Hospital Director

AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with the critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. AVECCC offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.

Job Purpose: The Head of Training and Development is responsible for the training and development of all support staff members to include: Front Office (in coordination with the office manager), Technicians, Technician Assistants, Doctor’s Assistants, Kennel Assistants, and Lab Techs in all departments. The Head of Training and Development will spearhead new staff training as well as play a large role in development and implementation.

This position will be based out of AVECCC but will help the other AVECCC sites with training and development programs, classroom training and implementation.

Job Duties and Responsibilities:

• Collaborating with the Leadership Team to develop a robust training program that encompasses all necessary duties for: Kennel Assistant, Technician Assistant, Lab Technician, Doctor’s Assistants, Front Office, and Technician (Levels 1-3). (Review and revise as necessary current training program)
• Assign trainers/mentors with new trainees depending on position.
• Communicate new hires and training progress to applicable teams
• Facilitate and lead regular “Train the Trainer” sessions
• Be a part of the new hire orientation
• Update staff on new techniques and bi-yearly training refreshers
• Partner with local technician schools to assist with developing a partnership with local technician schools
• Plan and implement training programs/pathways for employee growth
• Develop multiple types of training methods to ensure employees can successfully complete trainings (ie: simulations, mentoring, on-the-job training, classroom trainings)
• Participate in AVECCC academy development, host and organize lectures and trainings
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Collect feedback from trainers and trainees after each training session
• Collaborate with Leadership Team to review retention and make alterations to training program
• Required to work flexible hours as needed to reinforce training and development, including evenings and weekends.
• Facilitate continuing education training as requested by the Leadership Team
• Shadow new hires, trainers, and any other team members on the hospital floor for a minimum of 30 hours per week
• Acts as a support to the Leadership Team in the staff development process
• Help with shifts on the floor as needed to support patient care.
• Must possess an upbeat attitude, excellent communication skills, and lead by example to create a positive team atmosphere
• Must demonstrate an ability to develop strong relationships with others
• Any other duties as requested by leadership to facilitate growth and development
  
  

Preferred Skills and certification:

• Experience in training of veterinary staff or employment for at least 1 year
• Certified Veterinary Technician in the state of Arizona is preferred, but not required
• Advanced VTS accreditation is preferred, but not required
  
  

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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