Health Center Manager

We offer exceptional benefits that exceed those of our competitors!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Job Title: Health Center Manager

FLSA Status: Exempt

Grade: N/A

Department: Clinical Operations

Title of Supervisor: Regional Operations Manager

Date: January 2021

Position Summary

The Health Center Manager is a pivotable role in the ACCESS organization. It works in collaboration with Operations staff, providers, and ancillary and administrative staff to manage the short and long-term operations of a health center. This position manages the health center staff to provide high-quality health care and ensures that the health center meets or exceeds patient needs and succeeds financially.

Core Job Responsibilities

Manages Clinical Healthcare Environment

• Maintains knowledge of current practices and the roles and functions of patient care team members.
• Ensures compliance with OSHA, IDPH, the Joint Commission (TJC) and other regulatory agency standards.
• Ensures staff is clinically competent and trained on their role in patient safety.
• Monitors clinical activities to identify both expected and unexpected risks.
• Manages and is accountable for patient encounters, quality of patient care and patient satisfaction.
• Makes regular observation rounds to solicit patient, staff and provider feedback.
• Monitors and is accountable for health center metrics.
• Organizes monthly staff meetings to review operations and quality data, and implements regular team huddles to ensure coordination of workflow and daily schedules.
• Investigates and addresses staff/patient compliance/Issues.
• Ensures clinical functions of the health center are carried out in accordance with the values of a Patient-Centered Medical Home.
• Encourages continuous interaction across staff levels for the purpose of coordinating and streamlining patient care.
• Maintains open lines of communication with providers, front desk staff and ancillary and administrative staff, and utilizes a team-based approach to coordinate patient care.
• Utilizes organization’s EMR system to access information and analyze data for use in planning patient care processes and systems.
• Serve as a change agent when patient care work/workflow is redesigned.
• Analyzes financial data and makes adjustments and recommendations to Regional Operations to support the overall fiscal viability of the health center
  
  

Leadership and Professionalism

• Continually reinforces the organization’s overall mission to the health center staff, in written and oral communications, and in actions.
• Creates an environment in which professional and personal growth is an expectation.
• Effectively manage direct reports; communicating expectations, providing coaching and feedback, monitoring and managing performance and providing development opportunities.
• Work positively with health center providers, staff and leadership to ensure that needs/concerns/requests in relation to Health Center processes are addressed proactively and do not negatively impact efficiencies or established operational flows.
• Values and acts on feedback.
• Holds self and other’s accountable for actions and outcomes.
• Integrates high ethical standards in core values into everyday work activities.
• Represents ACCESS and/or is involved with external stakeholders, i.e. community leaders, outside community health entities, etc.
  
  

Communication and Relationship Building

• Builds trusting, collaborative relationships with: staff, peers, physicians, other disciplines and ancillary services, vendors, and community leaders.
• Builds relationship with community members; solicits community feedback and collaborates/coordinates with the department responsible to respond to feedback/resolve issues.
• Demonstrates emotional intelligence
• Accomplishes objectives through collaboration, influence and encouragement; celebrates successes and accomplishments.
• Creates an environment which recognizes and values differences in staff, Physicians, patients and communities.
• Engage staff and others in decision-making to promote a patient-centered environment.
• Builds credibility with physicians as a champion for patient care, quality, and professionalism.
  
  

Performs other duties as assigned.

Requirements/Preferences

• Bachelor’s degree in healthcare, business or related field required
• A minimum of five (5) years of experience in healthcare required
• A minimum of two (2) years of experience managing direct reports required
• Associate degree in healthcare or related field plus a minimum of 5 years supervisory/team lead experience in healthcare or a total of 8+ years of supervisory/team lead experience in a healthcare setting may be accepted in lieu of a Bachelor’s degree
• Demonstrated ability to effectively manage performance of staff
• Intermediate proficiency in Microsoft Office; Outlook, Word, Excel.
• Bilingual (English/Spanish) required for some health centers; preferred at others
  
  

Competencies/Behaviors

• Excellent communication; oral, written, presentation; ability to communicate at all levels and to translate complex principles/data into easy to understand concepts (if bilingual required, communication skills must be met for both languages)
• Collaborative; ability to work with individuals at all levels to implement new ideas and resolve problems
• Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Flexibility/adaptability—exhibits flexibility on the job including the willingness and ability to readily respond to changing circumstances and expectations.
• Leadership - ability to drive key performance metrics, quality and customer satisfaction; guides individuals and teams toward desired outcomes, sets high performance standards and delivers leading quality services
• Performance management orientation; strong feedback and coaching skills; ability to manage and resolve conflict
• Time/priority management; ability to work effectively and efficiently under tight deadlines and multiple interruptions
• Organization skills; strong attention to detail and accuracy
• Emotional Intelligence - exhibits confidence, empathy and respect when communicating with customers (patients), leadership and staff
• Cultural Competence – ability to work and manage in a multi-cultural environment
  
  

Working Conditions/Equipment

• Health Center/Clinical Environment
• Weekends and evenings as assigned/required
• Health Center demands may require traditional work hours to be exceeded
• Local travel between health centers
• Some health centers may be located in areas with high crime
• Computer
• Phone/Fax/Copier/Scanner
  
  

ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for , candidates may be required to be vaccinated against communicable diseases , and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.

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