As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.
In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.
Training & Nesting Hours – Monday – Friday 900am – 530pm EST
Available Shift After Training & Nesting Monday - Friday 900AM - 530PM EST
This role is for you if
You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
You have strong attention to detail.
You can comply with all company policies, including HIPAA/PHI.
You strive to meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives.
You are fun to work with! We are looking for team members who bring joy to the work they do.
High School Diploma or GED.
Minimum 2 years Customer Service experience in a call center environment.
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
Ability to navigate dual monitors and multiple applications.
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
Search Engine abilities (for example use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
Must be able to connect or leverage a CareCentrix approved high-speed internet service; Fiber or Cable is preferred due to quality of phone and network connection.
What we offer
Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
Advancement Opportunities, professional skills training, and tuition /exam reimbursement
PayActiv - access earned income in between pay checks
Walgreens Discount - receive up to 25% off eligible items
Great culture with a sense of community
CareCentrix maintains a drug-free workplace
#IDCC
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
CareCentrix accepts applications on an ongoing basis until a candidate is identified.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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