CoreLife has created an organized, convenient, and multidisciplinary platform of care. We enhance total health by providing a multifaceted approach to obesity, chronic illnesses, the root causes, social determinants, and related side effects.
Position Description:
The CoreLife Health Care Office Manager’s number one responsibility is the management of the patient, which includes experience, care, outcomes, and retention. The CoreLife Manager is charged with shepherding the patient through their journey with empathy, compassion, and care while setting clear and defined expectations and holding the patient accountable to ensure success. Additional responsibilities include management and oversight of the clinical, administrative, and exercise teams. The office manager is also responsible for achieving KPIs as well as the sustainable growth of their clinic.
Major Areas of Responsibility:
Serve as the primary point of contact with patients
Effectively manage all patients for the purpose of ensuring the highest quality care and experience
Communicate, monitor, document, and evaluate challenges and successes for patients while aggressively working to ensure the patients are achieving and maintaining success
Ensure the CoreLife care model is executed consistently with the expectations established by corporate leadership
Oversees administrative functionality of the clinic
Assess and synthesize clinic-specific best demonstrated practices to enhance the patient experience
Demonstrates leadership skills through the supervision and coordination of all daily operations within the clinic.
Effectively execute a multidisciplinary model to meet Key Performance Indicators and Performance Metrics
Key Performance Indicators Include (but are not limited to):
Experience (patient/teammate)
Patient Care
Patient Retention
Patient Management
Schedule Efficiency
Clinic Growth
Profitability
Assist in the hiring and training of new teammates
Provides timely feedback and coaching to teammates as appropriate. Addresses areas of concern through action plans and recognizes/rewards positive efforts to enhance clinic cultureoperations
Responsible for personnel management in accordance with HR policies and procedures
Ensures compliance to regulatory guidelines and the provision of quality patient care. Maintains compliance with regulatory standards by monitoring operations and initiating changes where required. Regulatory guidelines include (but are not limited):
OSHA
State guidelines
Joint Venture Partner Guidelines
HIPAA
Responsible for financial performance of the office. Maintains expenses to ensure budget and revenue goals are met
Supports the sustainable growth of their clinic in all care pillars while maintaining a high standard of delivery and patient experience.
Supports other clinics/teammates, when necessary. Willing to travel to other clinics within the same region to help provide coverage. Assist, remotely, with scheduling and work queues
Education/Experience:
Completed Bachelor’s Degree in a Health or Management Related field (preferred)
3-5 years management/leadership experience (required)
Business development background (preferred)
Computer competency (required)
Skills, Knowledge, and Abilities:
Critical thinking to integrate facts, informed opinions, active listening, and observations
Decision-making, problem solving, and collaboration
Strong interpersonal skills to establish productive working relationships with multidisciplinary teams and support services
Ability to communicate effectively in both written and verbal form to patients, teammates and other leaders
Ability to counsel and motivate others, as individuals and as a group
Embodies servant leadership
Flexibility to adapt to changes in medical protocols and policy.
Adherence to CoreLife’s Values:
Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes.
Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork
Challenging patients, teammates, and partners to achieve exceptional results and potential
Work Environment:
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Note: Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Internet Publishing
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