Healthcare Provider Relations Analyst

Please find the following Job description:

Job Title: Provider Relations Associate Analyst

Job Location: the Plano, TX / Sunrise, FL

Job duration: 12 Months Contract ( High Potential to Extent )

Schedule: M-F, 9:30 AM-6:00 PM CST

Pay- $18

Responsibilities

• Contributes to the Provider Relations job family in a support capacity.
• Supports and maintains positive relationships with healthcare professionals within the network.
• Provides high-quality service to healthcare professionals.
• Provide assistance regarding education, contract questions, and non-routine claim issues.
• Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
• Assists providers in contract compliance and credentialing issues.
• Assists with the preparation or modification of provider contracts.
• Completes output (documents, analyses, product) in specific work areas to appropriate time and quality targets.
• Works under own initiative, prioritizes own work and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Relations.

Skills/Requirements

• 1+ Year of inbound call center experience required
• Strong interpersonal skills, establishing rapport and working well with others
• Excellent verbal and written communication skills; ability to speak clearly and concisely.
• Ability to convey complex or technical information in a manner that others can understand
• Ability to understand and interpret complex information from others
• Strong customer service skills
• Computer proficiency, willing to learn new systems
• Ability to work in a goal-orientated environment
• Ability to meet high standards for attendance
• 1+ year of Previous Outbound or Inbound Call Center experience
• 1+ year of Customer Service Experience
• Prior experience working in a dental or medical healthcare environment
• Basic healthcare and/or dental terminology
• Intermediate PC Skills required
• Ability to receive information from dental/medical terms and communicate it to others in a clear manner
• Previous production experience is a plus
• Ability to use multiple systems on a computer

Education:

• High School Diploma or Equivalent