Experience in a Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year.
Experience in problem management and knowledge base tools.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to handle multiple tasks.
Ability to work in a fast-paced and changing environment.
Ability to work as part of a team.
Ability to deliver customer service to users with various levels of computer knowledge.
Ability to work with users of various levels of computer knowledge.
Strong technical aptitude and troubleshooting skills.
Plusses:
Any experience with retail Point of Sale systems and or computing systems is a plus.
Day-to-Day:
An Employer is looking for a remote Help Desk Associate. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. If this sounds like you, please apply online today!
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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