ACS Consultancy Services, Inc

Help Desk Support Specialist

ACS Consultancy Services, Inc United States
ACS Consultancy Services, Inc

Help Desk Support Specialist

ACS Consultancy Services, Inc United States
3 weeks ago
Over 200 applicants

See who ACS Consultancy Services, Inc has hired for this role

Job Title: Help Desk Support Specialist (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities

  • Provide first-level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem-solving processes.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure of tickets.
  • Recommended procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.

Qualifications

  • Proven working experience in providing help desk support.
  • Experience in English.
  • Working knowledge of help desk software, databases, and remote control.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • BS degree in Information Technology, Computer Science, or equivalent.
  • Federal Experience is a plus.
  • Required Security clearance

If you meet these qualifications, please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

Referrals increase your chances of interviewing at ACS Consultancy Services, Inc by 2x

See who you know

Get notified about new Help Desk Support Specialist jobs in United States.

Sign in to create job alert

Similar jobs

People also viewed

Similar Searches

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More