Help Desk Technician

Title: Tier II Help Desk Technician

Duration: 6-month contract to hire

Location: Concord, CA - fully onsite

Pay: $25-$29/hour

Must Haves:

4+ years of experience within help desk or desktop support

Experience troubleshooting software and hardware, password resets, etc.

6 months+ experience with ticketing system

Experience with Microsoft Office Suite

Highly motivated

Positive attitude

Pluses:

ServiceNow ticketing system experience

A+ certification

Day to Day:

An employer is looking for a Tier II Desktop Support Technician. This person will be working primarily by themselves. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.