ACS Consultancy Services, Inc

Helpdesk Support Specialist

ACS Consultancy Services, Inc United States
ACS Consultancy Services, Inc

Helpdesk Support Specialist

ACS Consultancy Services, Inc United States
1 month ago
Over 200 applicants

See who ACS Consultancy Services, Inc has hired for this role

Job Title: Helpdesk Support Specialist (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities

  • Provide first-level technical support to end-users via phone, email, and chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document and track support requests, ensuring timely resolution.
  • Assist users with installation, configuration, and ongoing usability of system hardware and software.
  • Escalate unresolved issues to appropriate technical teams.
  • Maintain a high level of customer satisfaction by delivering exceptional service.
  • Create and update user manuals, FAQs, and knowledge base articles.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Stay updated on industry trends and emerging technologies.

Qualifications

  • Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • Proven experience as a helpdesk support specialist or other customer support role.
  • Tech-savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills, both verbal and written.
  • Customer-oriented and cool-tempered.
  • Proficient in English; knowledge of additional languages is a plus.
  • Experience in helpdesk software (e.g., Zendesk, Freshdesk) and remote support tools.
  • Certification in Microsoft, Cisco, or similar technologies is a plus.
  • Federal Experience is a plus.

If you meet these qualifications, please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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