Human Resources Analyst—Learning, Development and DEI

Job Purpose:

The purpose of this position is to oversee the City's learning & development program, and further advance the City’s commitment to diversity, equity and inclusion (DEI) by coordinating, and implementing programs and activities designed to establish DEI as a shared value across the organization. 

Essential Duties and Responsibilities:

Ø Identifies training needs and, in consultation with departmental leadership, establishes immediate and/or long-range training priorities for City personnel.

Ø Plans, develops, organizes, and implements comprehensive learning and development plans including functional skills and technical knowledge training.

Ø Designs and develops training courses, which may include audio-visual aids, handbooks, and/or written on-line documentation, to meet specific training needs.

Ø Delivers in-person training on generic or technical topics to targeted personnel.

Ø Coordinates, administers, and monitors the City’s Supervisor Training Program.

Ø Works collaboratively with the Human Resources Director to develop and facilitate DEI training for City employees.

Ø Acts as the official representative on DEI to the City Manager’s office and elected officials.

Ø Advises, and assists department directors in a variety of DEI matters, including the interpretation and application of anti-discrimination laws, civil rights laws, difficult and sensitive citizen concerns and inquiries, community relations problems, and training and education.

Ø Ensures compliance with Title VI assurances, policies, and program objectives.

Ø Maintains registration and attendance records of employees to prepare reports on learning and development programs and activities; assesses the success and/or opportunities for improvement of such programs.

Ø Continuously monitors and evaluates relevancy and accuracy of training course content and analyzes the process and impact of training on learning and development, and on-the-job performance.

Supplemental Functions:

Ø Performs other similar duties as required by the Human Resources Director.

Job Specifications and Qualifications:

Knowledge:

• Adept with a variety of multimedia training platforms and methods.
• Thorough knowledge of principles and practices of training and development methods and techniques.
• Thorough knowledge of individual and group behavior and of effective ways to work with people on all levels.
• Thorough knowledge of City, state, and federal laws pertaining to anti-discrimination laws and civil rights; and relevant court decisions and regulations regarding civil rights and discrimination.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective learning and development programs.
• Extremely proficient with Microsoft Office Suite and related program software.
• Administrator level experience with computerized Training Management Systems.
• Thorough knowledge of concepts, national trends, and current issues related to the field of human relations.
• Considerable knowledge of effective methods of organizational change; and the ability to manage, lead, and
• facilitate organizational change.
• Considerable knowledge of effective training and teaching methodologies; and the ability to conduct effective

DEI and human relations training.

Skills:

• Ability to uphold and maintain confidentiality standards set by the Human Resources Department.
• Ability to apply local, state and federal laws, rules and regulations.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Operating a computer and applicable software applications. 
• Ability to serve as a subject matter expert to City departments on the training management system.
• Ability to establish and maintain effective working relationships with diverse city employee groups,

management, and public officials.

• Project Management
• Problem Solving/Analysis
• Time Management
• Organization
• Researching and assessing needs.
• Planning, developing, implementing, and evaluating programs.
• Speaking in public.
• Developing educational materials.
• Preparing complex reports.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• Superior professional maturity, interpersonal, problem-solving, and organizational skills.

Education/Experience:

Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Training & Development, Education, Social Sciences or related field from an accredited college or university, with at least five (5) years of relevant experience designing and implementing employee development programs; along with demonstrable success in training adult learners; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Master’s degree preferred.

Licensing and Certifications:

• Certified Professional in Learning and Performance (CPLP) credential preferred
• Curriculum Development Certification preferred
• Diversity, Equity and Inclusion (DEI) Certification preferred
• Senior Certified Professional (IPMA-SCP) Certification preferred
• Professional in Human Resources (PHR) Certification preferred
• Valid North Carolina Class C Driver’s License

PLEASE NOTE: Applicants must meet the City’s criteria for an acceptable driving record.  

Working Conditions / Physical Requirements:

• Positions in this class require: standing, walking, sitting, talking, hearing, fine dexterity, handling, reaching, pushing/pulling, lifting, carrying, vision, foot controls.
• Light: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amount constantly AND/OR walking or standing to a significant degree.
• Incumbents may be subjected to wetness and humidity, physical hazards, respiratory hazards, extreme temperature, noise and vibration.