I.T. Manager, Infrastructure & Operations with Netsuite Experience
ABOUT CREDO
Credo, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a full-time I.T. Manager focused on Infrastructure and Operations. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice wellness for high performance.
POSITION PURPOSE
As an IT Infrastructure and Operations Manager, you will be responsible for overseeing the design, implementation, and management of the organization's IT infrastructure and operational activities. This role involves ensuring the reliability, security, and efficiency of the organization's technology resources, including networks, servers, storage systems, and data centers. The ideal candidate will have strong leadership skills, technical expertise, and hands-on experience with NetSuite to support our business operations.
RESPONSIBLITIES
-Infrastructure Management: Lead the design, implementation, and maintenance of the organizations IT infrastructure, including networks, servers, storage systems, and cloud platforms.Ensure that systems are secure, scalable, and reliable to support business operations effectively. This includes leading projects related to system upgrades, enhancements, integrations, and migrations involving NetSuite and overseeing the maintenance, and optimization of NetSuite system and related applications.
-Operations Management: Oversee IT operations, including monitoring system performance, troubleshooting issues, and implementing solutions to ensure optimal performance and availability. Establish and enforce operational policies, procedures, and best practices to maintain service levels and minimize downtime.
-Project Management: Lead IT projects from initiation to completion, including infrastructure upgrades, migrations, and deployments. Coordinate with stakeholders and external vendors to ensure successful project outcomes within budget and timeline constraints.
-Security and Compliance: Implement and enforce security policies, procedures, and controls to protect the organizations IT assets from cybersecurity threats.
-Vendor Management: Manage relationships with external vendors, service providers, and technology partners to evaluate products and services, negotiate contracts and ensure quality delivery. Coordinate vendor activities and escalate issues as needed to ensure timely resolution.
-Capacity Planning: Conduct capacity planning and performance analysis to anticipate future infrastructure needs and ensure that systems are scaled appropriately to support business growth and demand.
-Business Continuity: Develop and maintain business continuity plans to mitigate the impact of IT outages and ensure the continuity of critical business operations in the event of system failures.
-Customer Support: Work with the I.T. Director, Technical Support to establish and maintain a customer-centric approach to IT support, ensuring that end-users receive timely and effective assistance with technical issues, software installations, hardware replacements and system configurations. Monitor customer satisfaction levels and implement initiatives to improve service quality.
SKILLS & QUALIFICATIONS
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in IT infrastructure management and operations, with a focus on network administration and systems administration.
Excellent project management skills, with the ability to plan, execute, and oversee IT projects from inception to completion.
Deep understanding of IT infrastructure technologies, including networks, server virtualization, storage systems, and cloud computing.
Proficiency in NetSuite modules.
Experience with NetSuite SuiteScript, SuiteTalk (Web Services), and SuiteFlow.
Knowledge of integrating NetSuite with other systems and third-party applications.
Ability to manage NetSuite implementation projects, including planning, execution, and monitoring.
Ability to analyze and optimize business processes to improve efficiency using NetSuite.
Knowledge of cybersecurity principles, best practices, and compliance requirements.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
Excellent communication and interpersonal skills with the ability to collaborate effectively with internal stakeholders, external vendors, and senior management.
EQUAL EMPLOYMENT OPORTUNITY
We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.
HOW TO APPLY
Email us at work@credobeauty.com with the subject "IT Manager". Don't forget to tell us a little about yourself.
*We are seeking candidates located in NYC (including surrounding areas such as NJ, CT, PA,) and California. Although the position is primarily remote, occasional in-person meetings will be required.*
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Retail
Referrals increase your chances of interviewing at Credo Beauty by 2x