Implementation Manager

At Sirona Medical we’re building tools for physicians to work as fast as they can think. Many billions of patient images are acquired each year in the U.S., and nearly all of them are reviewed and diagnosed by a radiologist. In fact, 80% of healthcare data flows through radiology IT systems, and radiologists are among healthcare’s most tech-savvy and influential physicians. But they desperately need better, user-friendly software that cuts clicks and optimizes diagnostic time. Sirona is building a modern cloud-native and AI-powered operating system (“RadOS”) that unifies radiology IT onto a single, streamlined workspace. We’re a San Francisco, CA-based software company (with employees working from all over the world) founded on a deep understanding of both the practice and business of radiology.

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Sirona Medical is seeking an Implementation Manager who will play a pivotal role in orchestrating customer success by driving the seamless execution and implementation of our innovative radiology solutions for our valued clients. In this integral position, your creative mindset and adaptability will be paramount as you collaborate closely with clients and internal stakeholders to craft and tailor solutions that not only meet but exceed customer expectations.

Key Responsibilities:

• Serve as the main point of contact for the successful implementation of our radiology solutions in practices of all sizes, guiding the process from contract execution to Go Live and stabilization.
• Develop and execute strategic project plans that serve as not just milestones but gateways to client satisfaction and enduring partnerships.
• Collaborate effectively with cross-functional teams, including Sales, Product Development, Customer Support, and Integrations, to ensure a seamless integration process and uphold client satisfaction.
• Anticipate and adeptly navigate potential project risks, proactively identifying challenges and presenting creative solutions.
• Conduct regular status meetings with clients and internal teams, providing clear and concise updates on project progress.
• Establish and nurture strong relationships with key client stakeholders, serving as the primary point of contact throughout the implementation process.
• Coordinate the product release process as it pertains to client stakeholders, ensuring timely and high-quality solution releases that meet end users’ needs.
  
  

Key Qualifications:

• A proven track record of successfully managing large-scale SaaS projects (5+ years), with a primary focus on healthcare technology implementation.
• An in-depth understanding of the radiology field and a keen awareness of the unique challenges associated with implementing technology solutions in this domain.
• Extensive experience in stakeholder management, with the ability to navigate and influence at all levels (executive, end user, etc.).
• Strong problem-solving skills, with the capacity to think strategically and make data-driven decisions.
  
  

Preferred Qualifications:

• PMP certification
• Previous experience in a startup or fast-paced environment is highly preferred
  
  

Note:

As a startup, this role may require additional responsibilities and flexibility beyond the scope outlined above. Adaptability and a willingness to embrace new challenges are key attributes for success in this position.

Working Conditions:

• Travel required, up to 50% certain months, based on customer onboarding activity
• Remote work is acceptable for the right candidate.
  
  

Benefits:

• Stock Options
• Unlimited PTO
• Medical, dental, vision insurance
• Life insurance
• Maternity and Paternity Leave
• 401K matching
• Apple equipment
• Sponsorship for conferences, continuing education, etc
• Dynamic engineering role–technological innovation is at the core of our business
• Growth and learning opportunities from a startup environment include working closely with an international team of scientists, engineers, platform architects, programmers and professionals
  
  

The annual US base salary range for this full-time position is $110,000 - $130,000 + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.