Implementation Project Manager - Healthcare

Implementation Project Manager - Working Central Time / Eastern Time

The Implementation Services team is a thoughtful and collaborative team whose mission is to ably establish clients and partners onto our clients’ platform. The guiding principles are:

• Accomplish tasks to meet expectations
• Be curious - ask questions and seek answers, fearlessly
• Tell it like it is, thoughtfully
• Build with clay, not concrete

The Implementation Project Manager is a client-facing, project management role. Lead the implementation experience from start to finish by managing a project plan and coordinating with subject matter experts (Eligibility, Benefit Plan Design, Finance) and external partners. Will have the space to be both collaborative and determine the success of a project.

Responsibilities

• Manage multiple client implementations using Smartsheet over the course of 90-120 day engagements
• Scope and direct the implementation process for complex clients onto our clients’ internal Workforce Health Management System, working directly with clients, partners, and internal experts to build a foundation for client satisfaction, partnership, and success.
• Coordinate with internal Sales, Client Success, Product, Marketing, Finance, and Member Advocacy teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
• Manage client expectations, dependencies, and deliverables throughout the implementation process to guarantee a positive client experience in which important milestones are met and within scope.

How time will be split

• Implementation Project management, issue tracking, status (70%)
• Client relations and communications (30%)

Qualifications:

• Proficient in project management tools such as Smartsheet
• 5 years experience implementing complex and technical projects
• Experience with both technical and business personnel, at all levels
• Experience making recommendations and decisions with incomplete information
• Lead teams through prioritization activities
• Experience working in client-facing roles
• Experience in healthcare is REQUIRED
• BA or equivalent

Ideal candidate:

• Is curious and take ownership for everything you do
• Is willing to ask constructive questions
• Is a committed team player
• Can accommodate change and is enthusiastic about being along for the ride and learning from experiences together
• Have a sense altruism, appeal, and wants to make a positive impact

Compensation: $55.00 - $65.00 per hour