Implementation Specialist
Delivra is an email marketing automation platform. We support marketers and entrepreneurs, helping them engage with their customers and create meaningful interactions. We are a 21-person team working collaboratively, putting our customers first and loving the work we do along the way.
At Delivra, we work hard to create a welcoming and inclusive environment that respects all our people. We value diversity and encourage everyone to bring their whole selves to the workplace to promote their unique strengths. Embracing and encouraging the diversity of various perspectives creates a safe and collaborative environment that leads to product innovation, diverse viewpoints and a successful business.
About
One thing that our team members say they value most is our fun and truly “people-first” culture. Ours is a place where you’re given the autonomy to do your best work and provided with all the tools and support you need to do so. Here are some of the things our team loves most about working at Redbrick -
As the Implementation Specialist, you will be key to our Customer Success team. You will complete various projects to assist new Delivra customers and existing customers in implementing new features. Daily, you will be fulfilling technical setup needs, working to meet project timelines and making customers feel confident in their decision to entrust our team with their marketing automation success.
We get it - You want to know what you’re signing up for before you apply, right? This is what you need to know - as the Implementation Specialist at Delivra, you will use your technical knowledge and interpersonal skills to ensure each customer is set up for success from day one. How you will impact the business -
Fulfill Technical Implementation Needs
Every Redbricker has three things in common - We’re curious, hungry, and good-humored. We try our best to balance hard work with good, old-fashioned fun. As the Implementation Specialist at Delivra, there are extra specialties we’re on the lookout for -
If you’re picking up what we’re putting down, applying is easy as 1, 2, 3.
At Delivra, we work hard to create a welcoming and inclusive environment that respects all our people. We value diversity and encourage everyone to bring their whole selves to the workplace to promote their unique strengths. Embracing and encouraging the diversity of various perspectives creates a safe and collaborative environment that leads to product innovation, diverse viewpoints and a successful business.
About
One thing that our team members say they value most is our fun and truly “people-first” culture. Ours is a place where you’re given the autonomy to do your best work and provided with all the tools and support you need to do so. Here are some of the things our team loves most about working at Redbrick -
- Highly competitive salary
- Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)
- “People-first” culture that prioritizes fun
- Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here!)
- Flexibility to work remotely
- Remote work fund to create a successful home working setup
- Opportunities to work on interesting products
- High-end hardware and equipment
- Opportunities to learn and grow through professional development support, funding, and mentorship
- Internal mobility - the opportunity to work with various products and teams across the Redbrick portfolio of companies
- Monthly fitness reimbursements to support a healthy and active lifestyle
As the Implementation Specialist, you will be key to our Customer Success team. You will complete various projects to assist new Delivra customers and existing customers in implementing new features. Daily, you will be fulfilling technical setup needs, working to meet project timelines and making customers feel confident in their decision to entrust our team with their marketing automation success.
We get it - You want to know what you’re signing up for before you apply, right? This is what you need to know - as the Implementation Specialist at Delivra, you will use your technical knowledge and interpersonal skills to ensure each customer is set up for success from day one. How you will impact the business -
Fulfill Technical Implementation Needs
- Play a key role in customer onboarding from the time they sign the contract through the completion of Delivra feature adoption to ensure customers are set up for success in Delivra’s platform.
- This role will be responsible for account setup, configuration of integrations, building automated workflows and data migration.
- Serving as the main point of contact for SMS from contract signing through first message sends.
- Work with customers, internal team members, and vendors to ensure the process of setting up SMS goes smoothly.
- Assist with design requests - Use the Delivra product to create forms, landing pages and emails, source images, and resolve rendering issues.
- A basic understanding of HTML will be required for some projects, while others will be performed in our drag-and-drop editor.
- Provide best-in-class implementation experiences including identifying opportunities to recommend additional services to help customers realize maximum value from our product.
- Identifying warning signs and proactively seeking solutions.
- Assist in creating/maintaining onboarding resources such as help articles or videos, as well as participate in live customer webinars.
- When a customer cancels, follow standardized procedures to deactivate accounts and create a smooth transition for all stakeholders.
Every Redbricker has three things in common - We’re curious, hungry, and good-humored. We try our best to balance hard work with good, old-fashioned fun. As the Implementation Specialist at Delivra, there are extra specialties we’re on the lookout for -
- Solid software and technical skills, with an emphasis on SaaS applications
- Track record of managing multiple projects while attending to details big and small
- Understanding of CRM and marketing automation platforms
- Proficiency in SQL; understanding of database architecture and database modelling
- Familiarity with tools such as Adobe Dreamweaver to edit HTML
- Experience setting up SMS marketing programs
- Consultative approach to meeting customers’ strategic goals
- Outstanding communication skills with the ability to speak with various stakeholders (IT teams, Graphic Designers, Marketing Directors, etc.)
- Demonstrated success coaching customers using a variety of tools including written resources, video tutorials, and webinars
- Strong teamwork and collaboration skills
- Self-motivated and willing to take initiative to proactively solve problems
- Naturally curious; continuous learner
- Bachelor’s degree
- 1-3 Years experience in either marketing automation solutions or software implementation project management
If you’re picking up what we’re putting down, applying is easy as 1, 2, 3.
- Apply with your cover letter and resume.
- Take this opportunity to tell us your story and why you’d be a good fit for our team.
- Be sure to follow us on Facebook, Linkedin, Twitter, and Instagram for all that is happening and Redbrick and Delivra!
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development
Referrals increase your chances of interviewing at Redbrick by 2x
See who you knowGet notified about new Implementation Specialist jobs in Indianapolis, IN.
Sign in to create job alertSimilar jobs
People also viewed
-
Implementation Specialist
Implementation Specialist
-
Junior Implementations Specialist
Junior Implementations Specialist
-
Implementation Specialist
Implementation Specialist
-
Analytics Implementation Specialist
Analytics Implementation Specialist
-
CSOps Implementation Specialist
CSOps Implementation Specialist
-
Implementation Coordinator
Implementation Coordinator
-
Clinical Implementation Specialist
Clinical Implementation Specialist
-
Implementation Specialist
Implementation Specialist
-
Customer Implementation & Onboarding Specialist
Customer Implementation & Onboarding Specialist
-
Implementation Specialist
Implementation Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub