Information Technology Help Desk
Information Technology Help Desk
Robert Half
Memphis Metropolitan Area
See who Robert Half has hired for this role
Job Summary: The IT Help Desk Technician will be the first point of contact for end-users seeking technical assistance. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a customer-centric approach to resolving IT issues via phone, email, and text.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and text.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist in the setup and maintenance of user accounts, permissions, and passwords.
- Document and track all support requests in the help desk ticketing system.
- Escalate complex issues to higher-level IT staff as necessary.
- Conduct user training sessions and create instructional materials.
- Maintain up-to-date knowledge of company software and hardware.
- Assist with IT projects and initiatives as needed.
- Ensure all IT policies and procedures are followed.
Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 1 to 3 years of IT experience.
- Proven experience as a help desk technician or other customer support role.
- Excellent knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with remote desktop applications and help desk software.
- Strong troubleshooting and multi-tasking skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Customer-oriented mindset with a focus on providing exceptional service.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
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Seniority level
Associate -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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