Information Technology Manager

Job Description & Responsibilities

A professional services organization is seeking a motivated and experienced IT Manager with strong leadership and technical expertise. This role involves managing daily end-user support, overseeing vendor relationships, and ensuring the smooth operation of the data center infrastructure. The position requires excellent communication, organizational, and project management skills.

Key Responsibilities

• Monitor and maintain data center infrastructure, including servers, storage, networking, and cloud environments (e.g., AWS, Azure).
• Oversee Helpdesk operations, ensuring SLA adherence, ticket resolution, and high-quality customer service.
• Manage and mentor a team of technical professionals, providing guidance on project management best practices.
• Develop and implement change management processes and IT continuous improvement programs.
• Manage vendor relationships, including contract negotiation, performance review, and compliance.
• Ensure infrastructure-related risks are mitigated, monitored, and managed.
• Collaborate with cross-functional teams to align IT projects with business objectives and priorities.
• Develop and manage project plans, timelines, and budgets using Agile and other project management methodologies.
• Conduct regular status meetings and provide project updates to stakeholders.
• Communicate technical issues and solutions clearly to non-technical stakeholders.
• Manage IT resource requirements to balance tactical and strategic demands.
• Identify, assess, and mitigate project risks.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft 365, Cloud knowledge (Azure or AWS), Virtualization (VMWare or Hyper-V), Active Directory, Entra ID / Azure AD, Strong System Administration skills.
• 5+ years of experience in IT Infrastructure management, preferably in a medium-scale enterprise.
• Proven experience managing IT infrastructure, Helpdesk operations, vendor relationships, and data center infrastructure.
• Strong project management skills, including simultaneous project delivery within budget and on time.
• Expertise in Agile and other project management methodologies.
• Excellent written and verbal communication skills, particularly in conveying complex technical concepts to non-technical stakeholders.
• Strong negotiation and contract management skills.
• Experience managing and mentoring technical staff.
• Familiarity with ITIL practices and strong analytical problem-solving abilities.
• AWS/Azure certification preferred.