This role will perform diversified functions that require decision making and problem solving with minimal direction. Responsibilities include gathering data for reporting and KPI’s, reconciling mapping and data for acquisitions, responding to audits, vendor management, policy and procedure updates, supervising and leading staff as well as other duties assigned. The supervisor will be expected to have working knowledge of Private and Government Mortgage Insurance processes.
Pay Range: $47,500.00 - $67,500.00 - $87,500.00
Job Responsibilities:
Insurance Operations and Reporting
Produces daily, weekly, and/or monthly reporting including team production
Analyzes data and performs any required reconciliation of discrepancies related to billing, acquisition and origination activities
Partner with Business Controls to develop and refine control and production reporting and dashboards
Performs QA of work completed by staff to ensure accuracy and timeliness
Escrow Operations Compliance Adherence
Review, monitor and analyze loans for compliance to RESPA, CFPB, OCC, HPA and Investor guidance etc.
Oversee any changes related to regulatory updates within procedures, processes, and policy
Review audit reports from various business partners (Internal Audit, Quality Control, Risk & Compliance, etc.), clear audit findings and respond to audit drafts with any action plans. Follow up with other departments to implement action plans as needed.
Continuous Process Improvement and Change Management
Participate in cross functional projects on behalf of Insurance including review of business requirement documents (BRDs), user acceptance testing (UAT), and change management activities. Examples may include vendor onboarding/deboarding, Origination data conversion and flow through and servicing training program
Business support – MSP scripts, process improvements, policies and procedures and letter updates.
Maintain required policies and procedures to ensure compliance and accuracy
Collaborate with business partners and vendors as needed on projects and process improvement initiatives
Supervise and lead team
Managing workflow items for direct reports and ensure completion of MSP tasks, Customer Service tasks, Exception Reports, Vendor requests etc.
Monitoring staffing levels and approving/denying PTO requests
Assist staff with escalated files
Respond to complaints, notices of error, and requests for information from borrowers
Providing coaching feedback for employee performance
Identify career goals for staff and address performance issues as needed
Job Requirements:
High School Diploma required, Bachelor’s Degree preferred
5+ years of Mortgage Servicing Experience (i.e. experience with Insurance, Tax, Escrow and/or PMI services) and/or Mortgage Service/Mortgage related work experience. .
3 years of experience in coaching, mentoring and leading a team
Intermediate Excel skills
Strong organizational skills
Analytical and problem solving capability
Demonstrated ability to meet deadlines in a flexible environment
Demonstrated leadership ability
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking
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