Integration Solution Manager - Bilingual (Spanish/English)

Job Summary

The Integration Solution Manager is responsible for consulting with 3rd Party Developers, Partners, Product Management, Product Development, Application Support, MoneyGram Operations and other IT and Sales teams to provide technical consultation and support, project management, and in-depth technical education on MoneyGram's integrated services and POS systems. The Integration Solution Manager is an in-depth Subject Matter Expert in their specific area of responsibility as well as on large, enterprise projects and initiatives, including Money Transfer Transaction Processing, Money Transfer data file services, Bill Payments set-ups (batch and real-time) and Integration Support, as required.

The incumbent is responsible for providing direct input, updates and recommendations for integration specifications documentation. The incumbent develops technical presentations on recommended solutions to key agents and other partner prospects based on knowledge of the agent's technical network and operational requirements. This role serves as the main conduit to and from the region's key agents in determining impact of a product release and aids in building a release schedule. The incumbent aids in designing solutions and serves as project lead in key account integrations and oversees the project from inception to technical on-boarding. The Integration Solution Manager takes into account any Compliance, Regulatory and Legal obligations to align the integration needs accordingly. Directly responsible for working closely with the partners to facilitate testing; project manage the life cycle to final certification of the interface or integration as needed. This role will be working directly with LATAM clients, therefore fluency in Spanish is required.

Primary Responsibilities

• Participates in key sales prospects for regions as assigned.
• Provides detailed consultation and technical education to MoneyGram's partners and regional teams to determine integration/interface requirements for any of MoneyGram's product suites.
• Works directly with new partners, vendors, and processors to define specific agent requirements for AgentConnect, Account Deposit, and Bill Payment integrations.
• Coordinates and works closely with internal resources to ensure set-up teams and operational support teams have knowledge of the solution.
• Partners with Sales, Account Executives and Operations in specified regions to provide technical ownership responsibilities and support for the critical and key partners and accounts as identified.
• Works directly with the partner to provide services which include support plans and implementation planning.
• Provides project management support for the integration of key accounts/partners within specified regions which includes agreement on detailed development specifications and the overall coordination of all technical aspects pertaining to the successful integration of the accounts/partners to MoneyGram systems.
• Provides project management support including project plans, test plans, as well as manage to budget and timelines, providing status and detail of each project.
• Prepares, maintains, and understands the business, technical and operational landscape for key accounts.
• Ensures the partner set-up in live and test environments for partners embarking on the development of a fully integrated solution and as required, for other integration projects and partners is accurate.
• Prepares and executes final user testing for the integrated releases.
• Partners with Application Support, Account Relations Manager and Management, as required to provide escalation support for any issues that result from inaccurate, missing or delayed files.
• Prepares and maintains accurate records of all current and future Money Transfer Data files and Bill Payments set-ups including partner requirements.
• Champions relationship and partner requirements needs to internal stakeholders.
• Partners with Application Support, Account Relations Manager and Management, as required to provide escalation support for any issues that result from inaccurate, missing or delayed files.
• Acts as a technical SME for internal departments, regional Champions, and regional teams' technical needs to internal stakeholders.
• Works with Product Development to introduce, demonstrate, and promote technical enhancements and integration strategy to current and prospective partners.
• Acts as technical liaison to all internal MoneyGram departments to provide consultation support and expertise on what's possible.
• Fully responsible for the Region's Project delivery and execution.
• Presents roadmaps/status updates for Regional Projects; able to manage cross-regional Projects where appropriate.
  
  

Education Required

• Bachelor of Science in computer science or a related technical field.
• Any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable.
  
  

Experience Required

• 7+ years of experience in technical and business product management or similar related field with specific knowledge of Java, .NET and XML technologies and web technologies.
  
  

Essential Skills

• Fluent in Spanish and English.
• Strong working understanding of file layout structures (TXT, CVS, Flat ), encryption and network communications protocol standards.
• Strong knowledge of partner operations and systems and financial transaction knowledge.
• Strong understanding of MGI's business lines, specifically from a tactical (operational) perspective with emphasis on a strategic understanding of long-term MGI goals.
• Ability to influence and persuade in decision-making processes both internally and externally at a senior level.
• Proven project management expertise with the ability to work with cross-functional teams and lead when necessary.
• Exhibits excellent operational and process development skills (preferred).
• Ability to manage stakeholders at all levels verbally and through different presentation formats.
• Understanding of data communications, various Operating Systems, proxy servers, firewalls, security layers, dial-up and IP technology, network technology.
• Ability to effectively communicate and document technical specifications and procedures for internal and external technical staff, vendor and partners.
• Strong organizational and analytical skills.
• Ability to work well independently and in a team environment.
• Demonstrated organizational and analytical skills.
• Ability to work in a culturally diverse and changing environment.
• Excellent verbal and written communication skills.
• Ability to present to groups including sales and project teams.
• Experience with managing and interacting with all levels within the organization.
• Experience managing or working on technology projects or working with systems.
  
  

Salary:

Anticipated Base Pay: $125K - $135K + participation in our annual bonus plan.

Disclaimer:

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Primary Location

United States of America-Texas-Dallas

Work Locations

VIRTUAL EMPLOYEES

Job

Revenue Operations

Organization

Readiness

Full-time

Travel

Yes, 5 % of the Time

Job Posting

Jul 10, 2024, 12:43:00 PM