Internal Communications Manager, Digital Channels

About The Team

This role sits within the Internal Communications team. The Internal Communications team focuses on reaching and connecting with one of DoorDash’s most important audiences: our employees. The team is responsible for leading employee communications centered around our global strategy, business goals, and financial results to ensure employees understand DoorDash’s near and long-term vision. The team is a nimble, high-impact group that works cross-functionally with key business stakeholders, touching every corner of the organization. Your role on this team will be to manage the day-to-day operations of DoorDash and Wolt’s suite of digital communications channels, and cultivate a community of cross-functional business partners to develop a thriving global editorial network.

About The Role

Reporting to the Senior Director of Internal Communications, the Internal Communications Manager will be responsible for the day-to-day operations of our owned internal digital communication channels and cultivating a global editorial community. This role will involve partnering closely with internal teams to leverage these tools to increase the visibility of important company news, support company strategy, and improve the employee experience. The Internal Communications Manager will develop and implement standards and processes while also leading the establishment of key performance indicators to drive channel effectiveness.

You’re Excited About This Opportunity Because You Will…

• Shape our digital workplace: You'll be instrumental in transforming our intranet into a vibrant and engaging hub for employees. Serving as the intranet’s primary admin, you’ll ensure the intranet becomes an active digital workplace, reliable content management system, and strategic business tool.
• Drive employee engagement: Your content will play a key role in connecting employees, fostering a sense of community, and boosting morale. You’ll manage editorial planning and content design.
• Be a strategic partner: You'll collaborate closely with teams across the organization to ensure our communications align with company goals.
• Stay ahead of the curve: You'll explore and implement innovative digital communication strategies and tools. You’ll be the primary vendor point of contact who monitors news releases, shares user feedback and communicates new functionality while keeping up with intranet and content trends to provide recommendations and test new approaches to maximize outcomes.
• Build a global community: You'll connect and manage a network of global content creators, fostering a collaborative and supportive environment. You’ll promote user adoption through user and admin training and consultation.
  
  

We’re Excited About You Because…

• You're a digital communications expert: You have a Bachelor’s degree in Communications, Public Relations, Journalism or a related field and at least 8 years of proven experience working with internal communications tools including intranets, and other web-based technologies and workplace communication platforms. This includes the launch, management and governance of at least 1-2 intranet projects, ideally at a technology company.
• You're a skilled content creator: Your strong writing skills and ability to produce engaging and informative content will captivate our employees.
• You're a community builder: Your strong interpersonal skills and collaborative nature will foster engagement and a sense of community among our content creators.
• You're results-oriented: Your sound working knowledge of internal communications related software coupled with your focus on user adoption and measurement will ensure our digital channels deliver quantifiable value. Your strong knowledge of measurement and analytics will help us demonstrate the effectiveness of the intranet, track success, and identify improvements to the user experience.
• You're a strategic thinker: Your ability to understand our business goals and develop effective communication strategies will be a great asset.
• You're a leader: You have demonstrated your people and project management skills with 3-5 years experience managing complex cross-functional project(s) which involved multiple stakeholders, competing priorities and tight deadlines.
  
  

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.

$125,800—$185,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.