IT Analyst

Job Title: IT Analyst

Job Location: Wayne New Jersey 07470

Onsite Requirements:

• Windows
• hardware support
• Active Directory

Job Description:

• This Multi-Platform Analyst/Administrator position will report to the IT Director and is expected to interact with and support the Operations and Administrative staff.
• The Information Technology Analyst is accountable for maintaining the Company's Desktop and Server systems and assists in the maintenance of the local and wide area networks. Duties include, but are not limited to, architecting, and implementing desktop and server computing environments, managing systems for patching and application deployment, ancillary support functions, and performing work assigned by the IT Director and periodically the Director Global IT Operations and Architecture.
• Candidates with more than 8 years of experience, working primarily in a Manufacturing facility will be considered.
• The candidate will be able to navigate Microsoft and Linux environments with awareness of Cybersecurity standards, Computer System Life Cycle and best practices.

Primary Responsibilities:

• Manage Windows and Linux Servers including the operating systems, application programs and the physical/virtual infrastructure that runs them.
• Review daily monitoring jobs/logs to ensure system performance and availability.
• Configure and maintain Windows and MacOS workstations, the application programs as well as hardware infrastructure that runs them.
• Manage backup of data and ensure integrity and availability of stored data.
• Ensure all computer systems, peripherals, programs, and applications meet the operational needs of Vision Research and client company standards.
• Drive changes using the Change Management process when implementing major and minor software upgrades, patches, and hardware changes.
• Oversee installation and maintenance of servers' and workstations' hardware and software.
• Maintains clear communication with customers regarding mutual expectations and monitors customer satisfaction.
• Without direction, takes appropriate action to solve problems or overcome obstacles to achieving results.
• Maintain and operate software distribution/patching/installation system including development and testing of new application installation procedures.
• Manage wireless devices connected to the network.
• Review and put into action, plans to remediate security and vulnerability scans for all networks and devices.
• Provide platform support and computing infrastructure as needed for the Manufacturing OT environment.
• Create and maintain shell scripts.
• Provide technical support, working both over the phone/via chat/vide with end-users, documenting resolution through a ticketing system.
• Utilize troubleshooting skills triage issues with tools running on Windows and Linux system.
• Tests restore/recovery hardware, software, and procedures.
• Maintain clear documentation of system(s) and maintenance activity.
• Ensure Cyber/Security conformance.
• In conjunction with Information Services Global and local teams, monitors and responds, as necessary, after-hour information services alarms.

Position Requirements:

• 8-10 years of experience in Information Technology, Information Services, Data Processing or related field.
• 4-year college or vocational degree in Information Services/Computer Science/related field or equivalent technical experience.
• Experience as a Windows Server Administrator and Shell Scripting
• Working Knowledge of Linux Server Administration and Command Line scripting is a plus.
• Experience with Virtualization / Virtual Desktop Infrastructure
• Knowledgeable of access control across operating systems, file systems, and services
• Knowledgeable of system auditing/log analysis processes and tools
• Excellent technical documentation skills.
• Experience in Change Management, Problem Management, and Incident Management
• Experience with Windows desktop OS / macOS.
• Experience with backup, directory services and application and operating system management in a networked environment.
• Experience supporting CAD software is a plus.
• Experience with Shop Floor applications including MES is a plus.
• Position certifications acquired or in progress. (MCSE, CompTIA Server+) is a plus
• Must be able lift 50lb. maximum with periodic lifting and/or carrying objects weighing up t25lb.

Qualitative Skills:

• Exceptional verbal, written and interpersonal communication skills, including the ability to communicate effectively with people working remotely.
• Positive, self-motivated individual who can complete tasks independently.
• Identifies improvement opportunities and makes specific changes in work processes or methods to improve performance.
• Initiates actions to address anticipated problems or obstacles but acts within the constraints of respective authority and policies.
• Advanced customer service skills under normal and extreme conditions.

Technical Requirements:

• Expert level experience with one or more operating systems, including MS (2016 or greater), VMware ESXi (7 or higher) and LINUX (Red Hat Enterprise or other distributions) for server and workstations
• Expert level experience with Windows Server technologies (Active Directory, Remote Desktop Services, Terminal Services, Printing Services, Group Policy, Security Groups, etc.)
• Proficient level experience with computer hardware including workstation and Server hardware installation and maintenance.
• Proficient level experience with one or more backup solutions (Veeam, Carbonite Double Take Veritas Backup Exec).
• Proficient level experience with a reasonable set of applications within the Microsoft M365 ecosystem, SQL server, Exchange, and related technologies.
• Moderate knowledge of collaboration software including Teams and Internet technologies such as IIS, PHP, Apache, HTTPD and Tomcat, TLS/SSL, OpenSSL and related technologies.
• Proficient knowledge of network hardware including switches and routers is a plus
• Working knowledge designing/troubleshooting production network environments (VLANs, ACLs, Layer2/3, Cisco)
• Working knowledge of firewall setup, IPSEC VPN tunnels, design, and implementation of zones/NAT/ACLs is a plus
• Working knowledge with network protocols and operating systems, including CiscIOS, XE, BGP, MPLS, VRF, VOIP is a plus.

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **