Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles. If you are a candidate either actively looking or just browsing, we highly encourage you to complete the application process as you never know what opportunities we might match you with!
Responsibilities
Provide first-level technical support to end users via phone, email, or ticketing system.
Diagnose and resolve technical issues related to hardware, software, network, and peripherals.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Document user issues, resolutions, and troubleshooting steps in the help desk system.
Assist with user account management, password resets, and access permissions.
Provide guidance and training to users on IT systems and applications.
Continuously monitor and improve IT help desk processes and procedures.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
4+ years of experience in IT help desk support or a similar role.
Proficiency in [Windows, macOS, Office 365, help desk ticketing systems, or other relevant technologies].
Strong understanding of IT support principles and best practices.
Excellent problem-solving skills and attention to detail.
Proven track record of delivering high-quality technical support to end users.
Strong communication and customer service skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Availability to work flexible hours and participate in on-call rotations.
Benefits
Varies by Role, Location and our clients. However, we strive to ensure that the pay is competitive and that there's a strong benefits package included
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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