IT Help Desk Technician I

FSLA:

Part-Time up to 30 hours per week

Position Summary:

The IT Help Desk Technician I will work in an environment that is co-managed with an external IT vendor, and be responsible for collaborative innovation, implementation, maintenance and monitoring of the computer systems with special focus on user applications and equipment. Serving in this capacity, the IT Help Desk Technician I will seek and utilize digital solutions that can function within the U.S. based operations as well as support the needs and applications of our global workforce allowing all workers, headquarters and abroad, to work from anywhere and remain interconnected. This person must be grounded in their faith in Christ and be committed to providing excellent and efficient technological services for the purpose of advancing the transformative work of the gospel around the world.

Position Responsibilities:

• Provide on-site tech support to staff and ensure that the IT equipment functions properly as designed.
• Assist in the testing, installation, and maintenance of all user and building IT equipment which includes; workstations, printers, AV equipment, and network infrastructure.
• Provisioning/retrieval of equipment for onboarding/offboarding of staff.
• Provisioning/termination of user accounts for onboarding and offboarding of staff.
• Assist users to resolve technical problems with WV systems.
• Maintain procedures that provide user technical support to the entire organization.
• Troubleshoot and resolve issues with software, hardware, and network equipment.
• Maintain an inventory of all technology related equipment, software, and supplies.
• Provide user support through the HelpDesk ticketing system to track issues, hours of work, and drive solutions through analysis of records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications that WV IT rolls out.
• Test, evaluate, and make decisions about new technology for the organization.
• Repair equipment that is reasonably able to be repaired (e.g.: replacing laptop batteries, fans, etc).
• Manage RMA’s for equipment that is under warranty and needs repair.
• Maintain SOP documentation to ensure it is updated or created for existing or new procedures.
  
  
  

Essential Knowledge, Skills and Abilities:

• Working knowledge and expertise with a variety of software, hardware, and applications.
• Proficient with end-user support for Mac and for PC.
• Preferred: Strong knowledge of Microsoft, Salesforce, cyber-security best practices, MDM, MAM, Intune, Addigy, GPO’s, Powershell, networking
• Willingness to solve complicated problems and see solutions through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Confidence in prioritizing tasks to ensure that important tasks are completed.
  
  
  

Personal Qualifications:

• Deep commitment to a personal relationship with God and a desire to serve Him in a worldwide ministry
• Enthusiastic personal interest in and dedication to WorldVenture’s vital and significant ministry
• Christian character that reflects and embodies the Christian ethics, beliefs and principles foundational to WorldVenture, and a willingness to subscribe to the doctrinal statement
  
  
  

Education and Formal Training:

• Associate’s or bachelor’s degree in computer science or a related field
• 1+ years of experience in a technical support role
• Certifications are preferred, but not required
  
  
  

Work Environment/Physical Activities:

• Office
  
  
  

Benefits:

If 30 hours are worked:

• Medical, dental and vision insurance; life insurance; Flexible Spending Account; long-term disability insurance; and Aflac Insurance offered
• Vacation, personal leave, sick leave, bereavement, jury duty, and 11 paid holidays
  
  
  

Job descriptions are not intended, and should not be construed, to be exhaustive lists of responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions.