MTK Technologies

IT Operation Manager (ITOM)// 100% Remote

MTK Technologies United States
MTK Technologies

IT Operation Manager (ITOM)// 100% Remote

MTK Technologies United States
3 months ago
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Title: IT Operation Manager (ITOM)

Location: Remote

Type: Long term contract

  • Troubleshoot any discovery issues identified by Network Engineer or Librarian
  • Onboard or help create any new discovery/parser/federated data source
  • Maintain discovery health
  • Audit skills and need detailed oriented capabilities
  • Process driven
  • Report progress on all work item to the project team/manager
  • Expert level knowledge on the ServiceNow core platform modules and applications.
  • Deeply familiar with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
  • Experience implementing Service Now modules.
  • Experience with ongoing reliability testing.
  • Experience with Agile/SaFe methodology.
  • Expertise with JavaScript, Jelly script, or Powershell script.
  • Experience building transform maps to import external data sources and maintaining integrations.
  • Experience working on ServiceNow Automations and building custom Orchestration (Workflow) activities.
  • ITIL certification
  • ServiceNow ITOM certification.
  • Experience with MID server builds.
  • Experience with Service Mapping.
  • Experience with integrations
  • Experience coordinating with other ITSM process owners to ensure proper ITOM integrations.
  • Experience with network routing and troubleshooting.
  • Experience with trouble shooting discovery issues with known and unknown IPs and any network devices.

Strong communication skill is a must

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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