Minimum Work Experience Requirements # of months or years: 7 Years + Bachelor's Degree of Equivalent
Minimum Certifications: ITIL-F, PMP (preferred)
Other Qualifications and Skills: Experience in a complex service delivery environment supporting end-users' IT infrastructure needs, along with project management and/or coordination responsibilities. Customer focused with the ability to develop and grow strong client relationships to build high levels of client satisfaction and loyalty. Collaborative team player to establish effective working relationships both internally and externally working cross-functionally with Engineering, Operations, Sales and Product teams. Exceptional verbal and written English communication skills. The ability to present and articulate product features and product value proposition to clients to achieve retention goals. Demonstrated skill in managing multiple projects to meet client goals. Has a strong sense of pace and urgency; ensures work is completed in the expected timelines.
Job Type: Full-time
Job Description: The position of Client Services Manager oversees all aspects of service engagements, operational performance, service level attainment, resource management and aids in the preparation of financial and contractual aspects of agreements. The position manages deadlines, assigns responsibilities, tracks and corrects progress of deliverables, and prepares reports for internal and external stakeholders regarding status of engagements.
The candidate works on assignments of a diverse scope where analysis and decision of inputs and outputs requires critical evaluation of identifiable factors. The candidate exercises judgment with only general direction within the defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a SPOC between executives, customers, departments, and support teams to manage problem resolution.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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