IT Service Desk Tier 1 Support
JOB NUMBER: 1532 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust
AMDEX.ai The Art of Data Science
We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent to solve the federal government’s most pressing business and technical challenges. Without you, it’s just data.
The Service Desk Tier 1 On-site Support will log and perform initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs for our NIH client.
Responsibilities
AMDEX.ai The Art of Data Science
We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent to solve the federal government’s most pressing business and technical challenges. Without you, it’s just data.
The Service Desk Tier 1 On-site Support will log and perform initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs for our NIH client.
Responsibilities
- Perform basic technical troubleshooting to resolve common hardware, software, and network issues and escalate to Tier 2 support for complex problems when necessary.
- Assist with account management tasks including account creation, password resets, access permissions, and maintaining detailed records.
- Build and deploy equipment to customers (i.e. Laptops, Desktops, Mobile devices, printers, video conferencing solutions, peripherals, office phones, etc.) All build/deploy tasks occur in the office. Team members must have the physical capability to lift and carry equipment weighing about 30 pounds when needed.
- Update ServiceNow records daily with detailed descriptions of all activities performed.
- Bachelor’s degree in information technology, or equivalent training/certifications and experience. 0-2 years of experience providing Tier 1 support.
- Experience in troubleshooting Microsoft Office 365, Windows Servers, and Mac OS.
- Experience with Active Directory, Azure DevOps, Microsoft 365 applications, Microsoft Remote Desktop and ServiceNow, and tools such as PowerShell.
- Medical | Dental | Vision (Base plan employee premiums 100% company paid)
- Supplemental Health Plans
- Employer Paid Life and Disability Insurance, STD and LTD
- Employee Assistance Plan and Employee Discounts
- 11 Federal Holidays | PTO accrual with carryover
- 401(k) Plan with company match | Flexible Spending Accounts: Medical, Dependent, Transit
- Tuition Reimbursement&Training Assistance
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at AMDEX Corp by 2x
See who you knowGet notified about new Information Technology Service Desk jobs in Potomac, MD.
Sign in to create job alertSimilar jobs
People also viewed
-
Information Technology Service Desk Manager
Information Technology Service Desk Manager
-
OCTO - Helpdesk/ Customer Support Entry (Min 1+ yrs Exp) ONSITE
OCTO - Helpdesk/ Customer Support Entry (Min 1+ yrs Exp) ONSITE
-
Information Technology Support Specialist
Information Technology Support Specialist
-
Help Desk Specialist
Help Desk Specialist
-
Helpdesk Specialist Journeyman
Helpdesk Specialist Journeyman
-
Tier 1 Support Specialist (3:30pm-12:00am )
Tier 1 Support Specialist (3:30pm-12:00am )
-
IT Help Desk Engineer (Mid)/(Junior)-Remote
IT Help Desk Engineer (Mid)/(Junior)-Remote
-
Service Desk Technician
Service Desk Technician
-
Helpdesk Specialist Journeyman (ONSITE)
Helpdesk Specialist Journeyman (ONSITE)
-
Service Desk Operations Manager
Service Desk Operations Manager
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More