IT Specialist

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end, AV and Conference Solutions.

So, where do you fit in?

We are looking for IT Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” Somebody who is passionate about technology and has excellent problem-solving skills to assist all our internal employees with their IT needs and occasionally help with mass hire events/new branch onboarding. We will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

These responsibilities will give you an idea, but not a full picture of what you will do as a Helpdesk and IT Specialist, as we work to embrace and capitalize on our employee’s strengths:

• Active Directory Management: Creating, managing and maintaining user accounts.
• O365 Management: Proficiency in configuring and administering Office 365 services.
• Azure Tenant Management: Familiarity with Azure Active Directory. Experience in managing user accounts, roles, and permissions.
• Onboarding: Assisting in the onboarding process by helping create new user accounts, issue equipment, and provide IT related guidance to new hires when onboarding large groups of new hires.
• VMWare/vSphere Management: Knowledge of VMWare virtualization technologies including vSphere and ESXi. Competency in creating and managing virtual machines.
• WDS Imaging: Proficiency in Windows Deployment Services (WDS) for operating system deployment and imaging. Ability to create and maintain standardized OS images for desktop deployment.
• Scripting and PowerShell: Capable of developing scripts to streamline IT processes and troubleshoot issues.
• Other tasks as assigned
  
  
  

We value our culture above all, and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits, you might be what CTI is looking for:

• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills and can be the face of our company to our clients.
  
  
  

Basic Qualifications:

• 2+ years of experience in an IT Helpdesk role.
• High school diploma or equivalent.
• Ability to pass background checks.
• Able to travel 10-15% of the time.
• Strong knowledge of new hire onboarding, cyber security principles, IT tools, and best practices.
• Experience with security monitoring and incident response.
• Familiarity with network security technologies and protocols.
• Excellent analytical and problem-solving skills.Ability to stay updated with the latest IT developments, cyber threats, and security trends.
  
  
  

Preferred Qualifications:

• Relevant certifications (e.g., CISSP, CISM, CEH, CompTIA Security+).
• Associate's or Bachelor's degree in Information Technology, Cyber Security, or a related field.
  
  
  

What’s in it for you?

At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:

• A competitive base salary (DOE).
• Employer-matched medical and dental insurance (available after 60 days of employment).
• Employer-matched 401K up to 3% (after 6 months of employment).
• Bonus eligibility that is based on a results-oriented incentive plan (after 6 months of employment).
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.
  
  
  

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.